Professionalism is a cornerstone of effective leadership and a key determinant of a leader's ability to inspire trust, maintain credibility, and foster a productive organizational culture. Leaders who embody professionalism not only set the tone for their teams but also influence the overall success and sustainability of the organization. This article explores the benefits of professionalism in leadership and offers practical tips on how leaders can maintain professionalism in the workplace, even in challenging situations.
Professionalism encompasses many attributes, including competence, accountability, integrity, and respect for others. In today's fast-paced and competitive business environment, the need for leaders to maintain professional behavior is more critical than ever. Each attribute could be a separate article but I will address them generally today so we can explore their impacts on professionalism. Try to think of a leader that mastered or a leader that did not master, each of those attributes. What effect did it have in your workplace?
Sources for this article:
Bass, B. M., & Bass, R. (2008). The Bass Handbook of Leadership: Theory, Research, and Managerial Applications (4th ed.). Free Press.
Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611-628
Goleman, D. (1998). Working with emotional intelligence. Bantam Books.
Rahim, M. A. (2011). Managing conflict in organizations (4th ed.). Transaction Publishers.
Tschannen-Moran, M. (2004). Trust matters: Leadership for successful schools. Jossey-Bass.
Wang, H., Tomlinson, E. C., & Noe, R. A. (2010). The role of mentor trust and protégé internal locus of control in formal mentoring relationships. Journal of Applied Psychology, 95(2), 358-367.
The first attribute that supports professionalism is competence. I had a leader once tell me that competence is the best attribute to success. Louie Pasteur once said, “Luck favors the mind prepared.” It is a reference to luck being less necessary if you know what to do. Competence will allow you to deal with a greater amount of uncertain circumstances, as well as more efficient productivity. You no longer need to be lucky, you are just good.
Competence also garners respect in many circumstances. People at your workplace will gravitate to you when they know that you are competent. You will become the person to talk to and rely on at work because you know what is right. I think we have all worked with someone who knew everything about a particular aspect of the business or was knowledgeable about an aspect of the project that impacted completion. They become an asset to those activities.
Accountability was discussed in our “Week 6: Accountability as a Supporter” and for leaders in our “Week 11: Accountability and Responsibility.” You should take some time after this article to go back and read those to learn how important accountability is to an organization. Those who lack accountability for their actions and for the work items they are given rarely show proper professionalism. A leader understands why rules are in place, for various reasons, and abides by them for the greater good. Not taking the time to understand those reasons and acknowledging the importance of them to everyone is a fast track to unprofessional conduct at work.
Similarly, integrity is extremely important in maintaining trust. We discussed integrity in “Week 18: Integrity in Followers.” I think many of you have discovered a lie from a friend or partner and found it difficult to recover. In some cases, a person's lie unraveled everything and the relationship was destroyed. Integrity is an attribute that you cannot separate from workplace etiquette. But remember that integrity is not just telling the truth but doing what is right. Having integrity will gain you respect.
Having respect is necessary for leadership but respect for others is morally important. We have discussed respecting others in several articles as a way to build trust. Trust is essential to team dynamics and productivity. People who do not respect others have issues building friendships, workplace camaraderie, and eroding their teams. Disrespecting others should be considered by any leader as a termination criterion, especially after training is instituted.
These attributes help us appear or inculcate professionalism. If you master these attributes, you will project professionalism more effectively and you can begin to spend your time and focus on other priorities. Lack of professionalism will place you in a position where you have to focus on human resource issues and possible legal issues. Let’s explore why leaders should remain professional at work.
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The Benefits of Professionalism in Leadership.
As we discussed above, having those attributes leads to overall trust in your organization. Leaders who demonstrate competence, accountability, and a strong moral compass are more likely to earn the trust of their teams, clients, and stakeholders (Wang, Tomlinson, & Noe, 2010). When trust is established, it enables open communication, collaboration, and effective decision-making, all of which are crucial for organizational success. Moreover, a professional demeanor signals to others that the leader is dependable and capable of navigating complex challenges without compromising their integrity or the organization’s values.
I have had several leaders or colleagues in my military career who were empirically untrustworthy. They fast-talked or patronized their way out of problems. Once I heard them tell someone else the opposite of what they told me, any trust I had for them was lost. Research shows that employees who trust their leaders are more likely to be engaged, committed, and motivated, which can result in higher productivity and reduced turnover rates (Dirks & Ferrin, 2002).
I had a leader who decided that in a combat operations, he would call my sergeant up and tell him a different mission before he then called me up. When I got the mission, and then relayed that to my team, my sergeant would argue that it wasn’t the mission. This went on for a while, putting our lives in danger, until we started figuring things out. My sergeant and I realized what was happening, before anyone got killed, and started to disregard that leader's orders and do it our way. Once that trust between my sergeant and I was restored, morale improved tremendously. The leader became irrelevant.
Leaders who uphold professional standards are also seen as role models, inspiring others to emulate their behavior and contribute to a positive workplace culture. I don’t know if you ever were told to be like someone, maybe an older sibling or another colleague. When you know that they are no better, or worse, than you are, it is hard to emulate them. We look up to people, leaders, and historical figures because they inspire us through their actions and professionalism. A person with a solid shoulder is reliable.
Leaders can also use professionalism to impact the culture of the organization. When leaders demonstrate respect, integrity, and fairness, they set a standard of behavior that permeates throughout the team. Professional leaders create an environment where employees feel valued, respected, and empowered to perform their best work (Tschannen-Moran, 2004). This, in turn, fosters a culture of accountability, collaboration, and high performance.
In contrast, leaders who fail to maintain professional standards can create a toxic work environment, where poor behavior, favoritism, and a lack of accountability undermine team morale and productivity. Professionalism, therefore, is not only beneficial to individual leaders but also essential to building a thriving organizational culture. Lack of standards at your workplace is the new standard.
Professionalism also allows more effective conflict resolution. Conflict is inevitable in any workplace, but professional leaders are adept at handling it with tact and objectivity. When disagreements arise, professional leaders approach conflicts with a problem-solving mindset rather than allowing emotions to escalate the situation (Rahim, 2011). They remain impartial, actively listen to all parties, and work towards a fair resolution that aligns with the organization’s values and goals. This level-headed approach to conflict resolution minimizes disruptions and helps maintain a positive and productive work environment. It takes competence to know how to resolve those conflicts.
Furthermore, professionalism in conflict resolution signals to employees that their concerns will be addressed with fairness and respect, which helps to build trust and reduce workplace tension. Leaders who exhibit professionalism in these moments show that they are capable of handling difficult situations with poise, which in turn strengthens their credibility and authority. Especially how professionalism allows for due process to resolve those concerns. Competent and professional leaders can direct appropriate actions to the proper ends.
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