The workplace has no room for bad leaders who consistently act toxic or counterproductive. Dealing with these leaders can present significant challenges for supporters and could cause termination from the organization, even when you did nothing wrong. Whether it's a leader resistant to change, unwilling to consider alternative viewpoints, or rigid in their approach, navigating such situations requires tact, resilience, and effective communication. This article explores counterproductive leaders and strategies for supporters to manage interactions with them while preserving their professional integrity and fostering positive outcomes.
Sources for this article:
LPDkit Handout Counterproductive Leadership FINAL (2023) “Dealing with Counterproductive Leadership.” United States Army Center for Lessons Learned (accessed on 02 April 2024 at https://cal.army.mil/developing-leaders/lpd-kits/counterproductive-leadership/pdfs/LPDkit_Handout_Counterproductive_Leadership_FINAL_20230101.pdf).
Kets de Vries, M. (2014). “Coaching the Toxic Leader.” Harvard Business Review.
Jen Su, A. (2016). “How to Handle a Colleague Who’s a Jerk When the Boss Isn’t Around.” Harvard Business Review.
Newsom CR, Archer RP, Trumbetta S, Gottesman II (2003). Changes in adolescent response patterns on the MMPI/MMPI-A across four decades. Journal of Personality Assessment. 81(1):74–84.
Counterproductive Leader Identification Kit.
Abusive Behaviors. Leadership that violates policies, regulations, or morals of the organization but this category also covers abusive and degrading acts. The most common example of this category is the bully.
Self-Serving Behaviors. Leadership that acts for their benefit, reward, or accomplishment of their goals. These leaders are arrogant, lack empathy for others, and tend to exaggerate especially about themselves. A typical example is the narcissist.
Erratic Behaviors. Leadership that acts erratic or bipolar. These leaders will change plans in the opposite direction on a whim or keep information to gain authority but then talk on and on the next day. The most common is the waffler or what I call, the fraternity leader as they have no discipline or morals to manage their decisions.
Leadership Competence. Incorrect leadership, not charismatic, or poorly executed causes the organization to question its actions or fail to enable its support. This is best described as unintelligent, neglect, poor communication, and failure to listen.
Corrupt Behaviors. Leadership that is easily swayed even in the face, or in some cases because of, organizational principles. They will accept bribes, praise, or utilize criminal behavior to get their way or gain control over the workplace. The best example is many politicians. They also have no discipline or morals to manage their decisions.
I have experienced toxic behaviors and counterproductive leaders throughout my military and civilian employment. No one place brings bad leaders by the nature of the work. Your workplace may hire someone with all the credentials to make a great leader but in certain environments, they become counterproductive. Also, they may be counterproductive in general but in the right position, they become successful. It is important to understand that counterproductive leadership can still execute missions well but do it at the price of ruining those who support them.
The opposite can be true as well. Mission success and individual behaviors alone are not immediate indicators of bad leadership. This could be a sign of a leader that is challenging to work for through high standards or appropriate for the situation. It is important to understand that some toxic behaviors or styles may appear in some leaders, but are not complete signs of counterproductive leadership unless several behaviors manifest or there are clear signs of unethical behavior. Supporters must look at motivations in context, all of their actions, and determine if these behaviors in total can identify a truly counterproductive leader.
Kets de Vries, M. (2014) has a great list of toxic behaviors to examine, along with ways to coach someone to more productive actions. I will paraphrase from the article’s list, and incorporate my own, to develop a list of behaviors you can look for in your leaders. I am leaving out obvious activities that are illegal, unethical, or criminal as the corrective action for a supporter in those cases is to recommend termination or involve law enforcement. Here is a list of toxic behaviors you can observe, and ways to manage leaders you encounter that display them:
Narcissism.
Attempting to coach a narcissist is a good example of employing indirect techniques. You first want to manage your communications to ensure a narcissist is not upset over their personal view or also that you do not over-inflate their ego. Staying realistic and respectful, without resorting to patronizing or demoralizing language can assist with keeping the conversation level-headed. The best tools for managing a narcissist is to appeal to their authority, without opening a competitive sense towards you and creating healthy competitiveness towards organizational goals.
Manic Depressive.
It is important to know that manic depression, or bipolar mood disorder, requires clinical help and more than likely, medication. As a supporter, if you can help a manic depressive realize their faults and successes, through direct discussion of both the positive and negative actions, it is possible to implement ways to mitigate or promote those actions. One of the best remedies is to introduce a barrier between supporters and the leader, like a chief of staff. Another solution, if you cannot enforce mental health professionals, is to give a manic-depressive structure. Introducing rigid or at least more structures such as calendars, meetings, and organizational forms can mitigate their variance.
Passive-Aggressive.
The best way to support a passive-aggressive leader is to help them express their emotions more healthily and directly. This may also require a mental health professional, but you can provide consistent healthy confrontation. Ensuring the leader knows that you are watching their actions. Providing conflict that remains positive, and not letting them off the hook, but also not demeaning or enraging them, can lead to more direct leadership. You should adjust your engagements with self-esteem-building communications. This will increase the leader's confidence, but when they mess up, help them through solutions and support their efforts to carry them out.
Emotional-Disconnection.
This is a difficult leader to coach but you should initially decrease emotional arguments and eliminate emotional outbursts from the workplace. Slowly, integrate emotional discussions during interactions. You can ask, “How did that make you feel” or “That is a happy moment.” Having this leader recognize their emotions more and more can help them attach them to a larger pool of things. When displaying your emotions, use them as part of your actions to help them recognize work efforts are tied to those emotional states. Lastly, you can help them through your interpersonal skills by building a trusting relationship so they feel they can open up to you.
Degrader.
It is important to decrease joking behavior, especially when it is counterproductive. You can begin to coach a degrader with the understanding that certain jokes are not beneficial in the workplace. Also, rewarding other team members or showing a degrader that there are experts around them can be a way to pull them down to earth so you can have more realistic conversations. Degraders can be highly productive themselves, but helping them understand how the team accomplished success can assist them with understanding their place in the operation.
Workloading.
The best way to support a leader who might engage in work loading is to protect yourself. First, make sure that your job description states what your responsibilities are clearly. Examine whether your leader can add to that list and for what reasons. Ensure that you discuss those limitations with that leader effectively. Secondly, you can discuss time management inconsistencies with that leader as the physics of that much work may make executing those tasks impossible. It can be effective to ask how they think you could accomplish that in the time you have. Finally, don’t forget to enlist help from coworkers when things get out of hand. Most bad leaders won’t take the time to instruct you on how to do the work, use that to support yourself and them.
Micro-Managing.
This is another difficult toxic behavior. Supporters can look for support from others to assist in accomplishing tasks since they will more than likely take longer than usual. I had success with saving everything as templates. Once I figured out what a leader liked, I used those templates all the time to ensure that at least part of the project would pass their scrutiny. I also found that in some cases, spending more time with the leader up front allowed me to get all of the details and lowered the amount of redos. In some cases, I was able to get agreement to have some latitude because I was annoying enough to make them say anything to get me started. Be very careful if you are providing your work to the micro-manager’s boss, as they also tend to blame you for the final product. Be prepared and remain flexible.
Low-Integrity.
Unfortunately, it is difficult to alter or change a low-integrity person without intervention. I do think there are ways to manage these people. I have kept certain people away from my projects to limit their impact on my work. When dealing with a bad leader, I have blind-copied a few bosses to ensure that my leader’s leader knew the truth. A supporter can request more clarity when a situation arises from a leader who is asking for something not right. Also, you can stick to only professional conversations with that leader, leaving personal conversations out of bounds. Lastly, you may need to record or journal things that this leader does, facts are far better supported when you provide dates and times.
“Leadership is about solving problems. The day employees stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help or conclude you do not care. Either case is a failure on leadership.”
- Colin Powell
Strategies for Navigating Difficult Situations Indirectly:
You must have some level of trust with this leader. Establishing a foundation of trust and rapport with the counterproductive leader is crucial for effective communication and having difficult conversations. Supporters can build trust by building connections on a personal level, using empathy to understand all points of view, and ensuring you show respect. Trust that is destroyed makes having direct and realistic conversations practically impossible. Building a positive relationship based on mutual respect can facilitate more productive interactions.
Developing common ground is a great skill for building trust with empathy. Look for areas of common ground or shared goals where you can align your interests with those of the leader. Emphasize the mutual benefits of collaboration and cooperation, … subscribe to continue reading …