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Week 14: Dealing with Counterproductive Leaders
Explore how to manage a counterproductive leader without losing your employment or effectiveness.
April 04, 2024
Guest contributors: TheDavarkGroup
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The workplace has no room for bad leaders who consistently act toxic or counterproductive. Dealing with these leaders can present significant challenges for supporters and could cause termination from the organization, even when you did nothing wrong. Whether it's a leader resistant to change, unwilling to consider alternative viewpoints, or rigid in their approach, navigating such situations requires tact, resilience, and effective communication. This article explores counterproductive leaders and strategies for supporters to manage interactions with them while preserving their professional integrity and fostering positive outcomes.

Sources for this article:

  1. LPDkit Handout Counterproductive Leadership FINAL (2023) “Dealing with Counterproductive Leadership.” United States Army Center for Lessons Learned (accessed on 02 April 2024 at https://cal.army.mil/developing-leaders/lpd-kits/counterproductive-leadership/pdfs/LPDkit_Handout_Counterproductive_Leadership_FINAL_20230101.pdf).

  2. Kets de Vries, M. (2014). “Coaching the Toxic Leader.” Harvard Business Review.

  3. Jen Su, A. (2016). “How to Handle a Colleague Who’s a Jerk When the Boss Isn’t Around.” Harvard Business Review.

  4. Newsom CR, Archer RP, Trumbetta S, Gottesman II (2003). Changes in adolescent response patterns on the MMPI/MMPI-A across four decades. Journal of Personality Assessment. 81(1):74–84.

Counterproductive Leader Identification Kit.

Counterproductive leadership tends to be reluctant to adapt to changing circumstances, a rigid or selfish adherence to established practices or beliefs, and a lack of openness to new ideas or perspectives. Such leaders may exhibit authoritarian tendencies, micromanagement behaviors, or a fear of relinquishing control. Understanding the underlying motivations and behaviors of these types of leaders is essential for supporters to navigate challenging interactions effectively. Let us first categorize bad leadership. The LPDkit Handout (2023) labels counterproductive leader categories as:
  1. Abusive Behaviors. Leadership that violates policies, regulations, or morals of the organization but this category also covers abusive and degrading acts. The most common example of this category is the bully.

  2. Self-Serving Behaviors. Leadership that acts for their benefit, reward, or accomplishment of their goals. These leaders are arrogant, lack empathy for others, and tend to exaggerate especially about themselves. A typical example is the narcissist.

  3. Erratic Behaviors. Leadership that acts erratic or bipolar. These leaders will change plans in the opposite direction on a whim or keep information to gain authority but then talk on and on the next day. The most common is the waffler or what I call, the fraternity leader as they have no discipline or morals to manage their decisions.

  4. Leadership Competence. Incorrect leadership, not charismatic, or poorly executed causes the organization to question its actions or fail to enable its support. This is best described as unintelligent, neglect, poor communication, and failure to listen. 

  5. Corrupt Behaviors. Leadership that is easily swayed even in the face, or in some cases because of, organizational principles. They will accept bribes, praise, or utilize criminal behavior to get their way or gain control over the workplace. The best example is many politicians. They also have no discipline or morals to manage their decisions.

I have experienced toxic behaviors and counterproductive leaders throughout my military and civilian employment. No one place brings bad leaders by the nature of the work. Your workplace may hire someone with all the credentials to make a great leader but in certain environments, they become counterproductive. Also, they may be counterproductive in general but in the right position, they become successful. It is important to understand that counterproductive leadership can still execute missions well but do it at the price of ruining those who support them.

The opposite can be true as well. Mission success and individual behaviors alone are not immediate indicators of bad leadership. This could be a sign of a leader that is challenging to work for through high standards or appropriate for the situation. It is important to understand that some toxic behaviors or styles may appear in some leaders, but are not complete signs of counterproductive leadership unless several behaviors manifest or there are clear signs of unethical behavior. Supporters must look at motivations in context, all of their actions, and determine if these behaviors in total can identify a truly counterproductive leader.

Kets de Vries, M. (2014) has a great list of toxic behaviors to examine, along with ways to coach someone to more productive actions. I will paraphrase from the article’s list, and incorporate my own, to develop a list of behaviors you can look for in your leaders. I am leaving out obvious activities that are illegal, unethical, or criminal as the corrective action for a supporter in those cases is to recommend termination or involve law enforcement. Here is a list of toxic behaviors you can observe, and ways to manage leaders you encounter that display them: 

Narcissism. 

The studies that show narcissism is on the rise tell us that you will run into this type of toxic behavior in your workplace more and more. “The endorsement rate for the statement “I am an important person” has increased from 12% in 1963 to 77–80% in 1992 in adolescents” (Newsom CR, Archer RP, Trumbetta S, Gottesman II, 2003). We all indeed have some selfish tendencies or acts that may seem narcissistic, but true narcissism is a belief that it is completely about them. A great way to spot them is if they never reciprocate praise or awards. Look for a person that considers others as either with them or against them.

Attempting to coach a narcissist is a good example of employing indirect techniques. You first want to manage your communications to ensure a narcissist is not upset over their personal view or also that you do not over-inflate their ego. Staying realistic and respectful, without resorting to patronizing or demoralizing language can assist with keeping the conversation level-headed. The best tools for managing a narcissist is to appeal to their authority, without opening a competitive sense towards you and creating healthy competitiveness towards organizational goals.

Manic Depressive.

Clinically you might think of this as bipolar and these behavioral health issues can seriously affect work relationships and productivity. We discussed this in the counterproductive category, Erratic Behaviors. You can identify this behavior through attitudes that seem to be high-energy with subsequent turns in low energy. These leaders have little emotional middle and can be easy to talk to, even charismatic, at times, but then a completely different person the next time.

It is important to know that manic depression, or bipolar mood disorder, requires clinical help and more than likely, medication. As a supporter, if you can help a manic depressive realize their faults and successes, through direct discussion of both the positive and negative actions, it is possible to implement ways to mitigate or promote those actions. One of the best remedies is to introduce a barrier between supporters and the leader, like a chief of staff. Another solution, if you cannot enforce mental health professionals, is to give a manic-depressive structure. Introducing rigid or at least more structures such as calendars, meetings, and organizational forms can mitigate their variance.

Passive-Aggressive.

You can identify this in leaders who lack direct leadership skills, discuss negative emotions indirectly, and avoid confrontation. They tend to not be effective, or procrastinate until it's almost too late, and they can forget, or act as if they forgot, so they can avoid conflicts. Passive-aggressive leaders have a hard time stating things definitively, they lack conviction in facts and use inexact language.

The best way to support a passive-aggressive leader is to help them express their emotions more healthily and directly. This may also require a mental health professional, but you can provide consistent healthy confrontation. Ensuring the leader knows that you are watching their actions. Providing conflict that remains positive, and not letting them off the hook, but also not demeaning or enraging them, can lead to more direct leadership. You should adjust your engagements with self-esteem-building communications. This will increase the leader's confidence, but when they mess up, help them through solutions and support their efforts to carry them out.

Emotional-Disconnection.

A disconnected leader views emotion as destructive or serves no purpose in the workplace. This can be pathological, where they become like robots, or detrimental, where they punish emotional activities. These leaders can seem very successful, within the business, but will quickly erode a team's cohesion. Spot these leaders when they state things mechanically, if they have difficulty with intimate relationships, or manifest physical symptoms that are not clinically factual, such as headaches. They will express actions or events without emotional context or emotional understanding.

This is a difficult leader to coach but you should initially decrease emotional arguments and eliminate emotional outbursts from the workplace. Slowly, integrate emotional discussions during interactions. You can ask, “How did that make you feel” or “That is a happy moment.” Having this leader recognize their emotions more and more can help them attach them to a larger pool of things. When displaying your emotions, use them as part of your actions to help them recognize work efforts are tied to those emotional states. Lastly, you can help them through your interpersonal skills by building a trusting relationship so they feel they can open up to you.

Degrader.

Similar to the narcissist this person believes they are so much better than everyone else, that they have to instill their greatness through putting others down. A degrader is easy to spot as they “joke” often or make sly comments about how they are much better. They can be subtle with efforts to repeat what people say, as if they said it better, or use joking behavior to hide their intentions. A degrader will burn trust in a team or cause you to hate them.

It is important to decrease joking behavior, especially when it is counterproductive. You can begin to coach a degrader with the understanding that certain jokes are not beneficial in the workplace. Also, rewarding other team members or showing a degrader that there are experts around them can be a way to pull them down to earth so you can have more realistic conversations. Degraders can be highly productive themselves, but helping them understand how the team accomplished success can assist them with understanding their place in the operation.

Workloading.

This can be one of the most damaging toxic behaviors. Workloading is when a leader places all or too much of the labor on a supporter. They either want to force you to fail, or they do it to keep you busy while they sabotage other sides of your career. The problem with work loading is that it is very hard to get away, other than quitting. Be very careful with interacting with someone willing to act on this behavior.

The best way to support a leader who might engage in work loading is to protect yourself. First, make sure that your job description states what your responsibilities are clearly. Examine whether your leader can add to that list and for what reasons. Ensure that you discuss those limitations with that leader effectively. Secondly, you can discuss time management inconsistencies with that leader as the physics of that much work may make executing those tasks impossible. It can be effective to ask how they think you could accomplish that in the time you have. Finally, don’t forget to enlist help from coworkers when things get out of hand. Most bad leaders won’t take the time to instruct you on how to do the work, use that to support yourself and them.

Micro-Managing.

I think we have all experienced a manager who is too involved in everything we do. A micro-manager wants you to show initiative, figure things out, and do it exactly the way they want. This has a massive effect on productivity and also can erode trust in a team, or show there was not any trust in the first place. You know you are working for a micro-manager when they give you every task up front, have you reporting to them too frequently, or they are constantly sending you back for edits.

This is another difficult toxic behavior. Supporters can look for support from others to assist in accomplishing tasks since they will more than likely take longer than usual. I had success with saving everything as templates. Once I figured out what a leader liked, I used those templates all the time to ensure that at least part of the project would pass their scrutiny. I also found that in some cases, spending more time with the leader up front allowed me to get all of the details and lowered the amount of redos. In some cases, I was able to get agreement to have some latitude because I was annoying enough to make them say anything to get me started. Be very careful if you are providing your work to the micro-manager’s boss, as they also tend to blame you for the final product. Be prepared and remain flexible.

Low-Integrity.

The phrasing of this behavior covers the gossiper and the liar. Especially when a person does not appreciate when people gossip or lie to them. Hypocrisy is a great way to judge someone’s lack of integrity. If they would steal but get mad when someone steals from them, they have low or no integrity. This behavior also covers the realm of the criminal or low-ethics leader. Pay attention to how a leader treats everyone. Also, look at how they expect to be treated. These are good indicators to see if someone has low integrity. Much is also revealed in how this leader explains their experiences or tells stories.

Unfortunately, it is difficult to alter or change a low-integrity person without intervention. I do think there are ways to manage these people. I have kept certain people away from my projects to limit their impact on my work. When dealing with a bad leader, I have blind-copied a few bosses to ensure that my leader’s leader knew the truth. A supporter can request more clarity when a situation arises from a leader who is asking for something not right. Also, you can stick to only professional conversations with that leader, leaving personal conversations out of bounds. Lastly, you may need to record or journal things that this leader does, facts are far better supported when you provide dates and times.

“Leadership is about solving problems. The day employees stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help or conclude you do not care. Either case is a failure on leadership.”

- Colin Powell

Strategies for Navigating Difficult Situations Indirectly:

Being able to survive a counterproductive leader is the goal. No one wants to lose a good job because of reasons out of their control. No one also wants to work in an office with a counterproductive leader. I want to discuss how to manage these bad leaders indirectly first, maybe even improve them or your relationship with them, so that surviving or leaving isn’t your only choice of outcomes.

You must have some level of trust with this leader. Establishing a foundation of trust and rapport with the counterproductive leader is crucial for effective communication and having difficult conversations. Supporters can build trust by building connections on a personal level, using empathy to understand all points of view, and ensuring you show respect. Trust that is destroyed makes having direct and realistic conversations practically impossible. Building a positive relationship based on mutual respect can facilitate more productive interactions.

Developing common ground is a great skill for building trust with empathy. Look for areas of common ground or shared goals where you can align your interests with those of the leader. Emphasize the mutual benefits of collaboration and cooperation, … subscribe to continue reading …

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Week 40: Politics at Work
Can Rage Against the Machine and Netflix teach us about politics and work ethics?

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Harris-Trump debate - what to watch for
 
In today’s polarized climate, politics often seeps into various aspects of life, including the workplace. However, integrating political opinions and discussions at work can create conflict, discomfort, and reduce productivity. It is critical for employees, especially supporters in a business environment, to maintain an apolitical stance to preserve a harmonious and focused workplace. This article will discuss strategies for employees to remain apolitical, how to politely advise others to refrain from political discussions, and tips for managing political activities outside the workplace.
Sources for this Article:
  1. Black, J.S. et al (2012). Organizational Behavior. OpenStax. Rice University, 13.3 (accessed on 01 October 2024 at https://openstax.org/books/organizational-behavior/pages/13-3-political-behavior-in-organizations).

  2. Rage Against the Machine. ratm.com.

  3. Schneider, G.S. (2017). Che Was a Racist, Homophobe and Mass Murderer. Human Progress Blog Post.

  4. Shaw, L. (2024). Netflix Cancellations Spiked After Reed Hastings Donated to Kamala Harris. Bloomberg.

In a broader sense, politics is defined as “the resolution of differing preferences in conflicts over the allocation of scarce and valued resources” (Black, J.S. et al., 2012). In a simpler sense, it is taking sides at work. In a more detrimental sense, it is harassing or enforcing political views on other employees without consent. Politics is a symptom or result of human interaction forming groups. So whether it is political party ideologies, political maneuvering, or controversial subjects, I want to give you the reader some tips to manage politics in your workplace.

Politics is impossible to avoid because it derives from “an absence of established rules and procedures and a reliance on ambiguous and subjective criteria” (Black, J.S. et al, 2012). We see a need to resource an event, group, or person, and we establish the rules for that resourcing. Others might disagree with that decision and political maneuvering ensues. Readers should remember that politics will happen in your workplace especially as scarcity gets greater and when uncertainty increases.

What political climate we want to avoid in the office is on resources or ideas that have little to no interest in the organization. In cases where politics have an impact on the business, it is still prudent to avoid heated discussions at work and supporters should never impose their views onto others. It is always better to pick your arguments well and avoid controversial subjects, especially if others are not consenting (cubicles do not offer soundproofing). Supporters must know what political discussions are taboo, remain cognizant of what conversations they engage in, and when to stay silent.

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Remaining Apolitical in the Workplace.

Remaining apolitical in the workplace is not about hiding one’s beliefs or being passive, but about recognizing that professional settings function best when focused on shared goals rather than divisive topics. Employees can maintain an apolitical stance by refraining from initiating political conversations, avoiding public displays of political affiliations (e.g., wearing buttons, displaying posters), and ensuring that their social media presence does not bring political controversy into work-related discussions. By choosing to keep political opinions private, supporters can protect the collaborative nature of the workplace and avoid the risks of alienating others with differing viewpoints.

As an interesting example, I offer the band Rage Against the Machine. Band Members Brad, Tim, Tom, and Zack originated in 1991, in Orange County, California (ratm.com). They were widely known as political activists in the music world. In fact, in concerts that I attended, there were always political activist booths set up in the arenas, outside the stadiums, or inside the venues they played. Even their music is charged with political commentary and lyrics.

The band, when inducted into the Rock and Roll Hall of Fame, claims they were the first band to shut down the New York Stock Exchange, sue the U.S. State Department, and help support Mexican rebel Zapatista (ratm.com). The lead singer Zack was also well known for wearing a shirt and supporting Che Guevara. Both of these leaders are communists. The reason I mentioned this is that as a former fan, this is the point that I learned the first lesson of not bringing politics into work.

If you are against government oppression and the evils of tyrants, like this band espoused, the worst thing you can do is support communism or socialism. That form of government has oppressed and killed more people than any other ideology in the history of humanity. My point is that their views are hypocritical, and if you express political views like this at work, you risk others finding you untrustworthy and less productive within your team. As a supporter, taking on hypocritical political views is a great way to eliminate you from a cohesive team.

I am not saying that you can never discuss political topics or even erase politics from human interactions, including at work. I am saying that if you do decide to discuss politics as a business, or at work, you should choose to not take sides or focus on the facts. You can remain apolitical by not taking sides. This allows you to highlight something that happened without joining a particular viewpoint, which is important if that ideology is horrific. Representing a political ideology with only facts also allows you to discuss those beliefs as an observer rather than a participant. It would have resonated differently if the band had just said people are fighting in Mexico for their independence. Instead, they choose to participate, hypocritically from their music’s message, and alienate part of their fans. 

Predictively, I was not the only one who noticed the political stance and became a former fan. Especially when learning that their support for Che Guevara, and others like him, was supporting a racist, homophobe, and mass murderer (Schneider, G.S., 2017). It was the nail in the coffin for my support for the band. I learned when you take political stances at work, you risk alienating customers and profits. It also shows that some topics require severe limitations or outright banning for being grossly offensive.

Another outright ban should be an employee who harasses others with political views. Someone who inputs their opinions into conversations they were not invited into or imposes their political views onto others in the office. This pushes people away to working with other members on that team or finding other ways to work around that employee. People are excluded from events, work, and productivity. Instead of developing positive topics that are appropriate or valuable, the team is weakened.

Fostering an inclusive environment often means recognizing that not all topics are appropriate for every setting. Politics can ignite strong emotions and create unnecessary divisions among teams that should focus on collaboration. Supporters reducing dangerous political discussions can focus on shared professional objectives and finding common ground within the business context. Helping employees work together harmoniously, regardless of their personal political beliefs.

However, political conversations at work are not the only detrimental form of politics. Human interactions between people will always generate political dynamics when resources are in question. This is a key part of business, making politics at work an inevitability. But since politics can benefit those interactions, politics is not inherently bad, I will label the negative aspects of politics at work as power corruption.

Power corruption occurs when someone tries to undercut a leader or attempts to seize informal power without credentials. You may have witnessed an employee who always tries to take charge, but when in charge, fumbles their way through the project. Maybe you encountered that person that tears others down to give them the appearance of power. Each, and other examples like it, are political plays to control resources. Resources such as attention, time, top-rated performance reviews, or funds. 

Power corruption is a quick way to create a negative work culture. Supporters should focus on team efficiency over how much better they are over the rest. I was taught as a young officer that there is no better indicator of a good officer than success. Once I learned to directly impact my success, I was taught to impact others’ success. Success created a better work environment and a positive culture that others wanted to join. Instead of in-fighting and power plays, we accomplished our goals and spent our precious time winning. Eventually, we celebrated as a team versus focusing on how to undermine the next team that showed promise. This also held much more value as a top-rated evaluation.

Power corruption compromises good ethics by using negative politics and creates a lack of innovation. A team or supporter that introduces a new way of accomplishing the company’s goals is met with “a barrage of resistance from different sectors of the company” (Black, J.S. et al, 2012). Employees use the “famous ‘not-invented-here syndrome,’ the tendency of competing groups to fight over turf, and the inclination to criticize and destroy any new proposal that threatens to change the status quo. Other groups within the company simply see little reason to be supportive of the idea” (Black, J.S. et al, 2012). Political opinions over resources become the stagnation that kills your organization.

It is a difficult situation to avoid. The critical piece for an apolitical workplace in this situation is to remain professional and supportive. Everyone needs to fight for the resources they need. Networking and informing leaders is a better and more efficient way to get those resources. Negative culture appears from jealousy, back-stabbing, and tribalism. When supporters develop an us versus them attitude, it does nothing to help your business. It is no longer positive competition but cliques. Politics becomes central to getting what you can, post-apocalyptic style, rather than facts and innovation.

An apolitical environment thrives on mutual trust between teams. Supporters who present facts that best relay their requirements over time will win their leader’s resource decisions. You shouldn’t need to back-stab another supporter to get what you need, and you shouldn’t need to tear down new ideas just to get ahead. If you do not agree with an idea, consider why, and present that in a professional manner. Let the facts determine the decisions and who should get the resources that are needed. You will find this builds a positive culture where everyone can succeed in their endeavors.

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Advising Others to Avoid Political Discussions.

Supporters who witness colleagues engaging in political discussions may need to step in and guide the conversation toward more productive, work-related topics. This can be done tactfully by shifting the focus and reminding colleagues of the professional setting. Phrases like, ‘I understand you’re passionate about this, but let’s focus on the project at hand,’ or ‘we should discuss it after work,’ can help gently steer the discussion away from potentially divisive topics.

Listening to others is a great way to learn topics that are normal or taboo. When you are discussing something and someone says they don’t want to talk about it, this is a good sign that this topic is not safe for work. Supporters can also provide topics that are not appropriate to their leaders. Working as a team to reduce political topics that are taboo is a good exercise in positive team dynamics.

In more formal contexts, companies can create policies that promote professional conduct and discourage political discussions, especially when they distract from work tasks. Supporters and employees in leadership positions can advocate for and uphold these policies, helping ensure the workplace remains neutral and focused. They can also serve as role models by emphasizing the importance of inclusion, respect, and focusing on common professional goals.

When political discussion gets out of hand, supporters and leaders can admit their mistakes and work to remedy the infraction. Many conversations that went sour can be easily remedied with a simple apology and insistence to work out a solution. Supporters should recognize good faith discussions and allow for those situations to repair themselves.

For power corruption, it is important to understand where leadership is formally established. As a supporter, do your best not to cut others out, or belittle others for your gain. As we talked about last week, don’t use rumors to take advantage of your fellow employees or your leaders. If you do not know who is in charge, ensure that your leaders assign leadership appropriately.

Another way to reduce power corruption is to hold your comments about what another team is doing if you have nothing to do with them or their project. The adage of ‘stick to your lane’ applies to avoiding political conversations just as much as remaining competent at work. Wise supporters know when they need to speak and when they need to listen.

Supporters who use power corruption as a work ethic eventually find themselves alone and unsuccessful. I often find that people get short gains, or successes, only to trade them with failures or struggles long term. How you treat others does get reflected upon you in time. It also erodes trust and confidence throughout the team. In my articles, trust is a major part of building a great place to work. As we discussed above, if you want the best evaluation for bonuses or promotions, your best actions are to personally succeed and then help others to succeed.

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Managing Political Life Separate From the Workplace

In our Week 38 article, we discussed social media for leaders. Supporters have a role as well making sure they make good decisions when posting on social media. Ensuring that sensitive material is withheld or operational secrets are not exposed is part of the decisions you should make before hitting that submit button. Using private accounts to discuss political topics might be ok in your organization, but remember to remain legal and learn the lessons from this article as well.

It is natural for employees to have political views and engage in political activities outside of work. However, managing the separation between personal political life and professional responsibilities is crucial. Employees should ensure that their political engagement, including any social media posts or public activities, remains independent of their professional lives. This is especially important in roles where political statements may be associated with the company, potentially creating reputational risks.

To effectively manage this separation, employees can adopt practices such as compartmentalizing their social media presence by maintaining separate professional and personal accounts. Additionally, being mindful of privacy settings and how public posts may be perceived can help protect an individual’s professional standing. Ensuring that personal political activities are conducted outside work hours and not using company resources for political purposes are also essential for maintaining the separation. (Check out Week 38 for more tips).

Also, understanding what political views are detrimental versus those political opinions that are more mundane can save you from meeting with human resources or leadership. It can also help you avoid legal actions, lawsuits, or administrative actions. Posting that you are glad a group of people were killed will spotlight negative opinions on you that not many organizations will be fond of you saying even off duty. Conversely, posting a horrible incident that happened is reporting on facts and most businesses would find it mundane. See the difference?

A great example of this just happened in July 2024. The Netflix Executive Chairman, Reed Hastings, posted on x.com that he supported Kamela Harris and hoped she would win the upcoming election in the U.S.A. He also stated in an interview that he donated $7 million to the Democrat Party. Although Reed Hastings did not do this on behalf of Netflix, “three days later after the donation became public, July 26, was the single worst day for Netflix cancellations this year” (Shaw, L., 2024). I doubt these two events were coincidental.

You might take these events as to never talk about politics or a CEO should not get political. I would argue, and after reading this article I hoped you would agree, that it is impossible to separate from politics. The takeaway from Mr. Hasting’s actions is that he made it public. Almost, gloated about how he was helping a particular political side to win. If Mr. Hastings, who we all knew supported previous Democratic Party candidates and policies, made a donation privately and never discussed it, I believe that there would have been a different outcome.

In that case, even if that donation was leaked, and he made it clear it was private, Netflix would not have incurred such a loss. The lesson learned for leaders and supporters is that you have political opinions, and it can be effective to share those opinions in the right settings. Share them appropriately, make sure it is stated that they are your private opinions, and never force your beliefs onto others. If we can live in such a way, I believe your workplace will thrive, business will not suffer, and you might bring back some sanity to your private life.

Maintaining an apolitical workplace is critical for fostering unity and collaboration. By focusing on shared professional goals, tactfully advising colleagues to avoid political discussions, and maintaining clear boundaries between political and professional life, employees can help create a harmonious work environment. These strategies promote productivity and protect the organization from potential conflicts and divisions that can arise from political engagement at work.

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Week 44: Upward Feedback
Is there a way to tell your boss they aren’t God?
“Mistakes should be examined, learned from, and discarded; not dwelled upon and stored.”– Tim Fargo
people wearing inline skates going upstairs
Photo by Michael Prewett on Unsplash

In modern organizational structures, bottom-up feedback is increasingly recognized as a crucial mechanism for fostering transparency, innovation, and a cohesive culture that encourages growth and adaptation. Bottom-up feedback, in which supporters (employees) offer their leaders insights, evaluations, and constructive criticism, enhances a collaborative and responsive environment. Today we explore the benefits of bottom-up feedback in the workplace, outline effective methods for submitting feedback to leadership, and for premium members, we will discuss tips for supporters to approach feedback constructively and professionally.

Sources for this article:
  1. Anseel, F., Lievens, F., Schollaert, E., & Choragwicka, B. (2015). Reflection as a strategy to enhance task performance after feedback. Organizational Behavior and Human Decision Processes, 131, 1-16.

  2. Ashford, S. J., & Tsui, A. S. (1991). Self-regulation for managerial effectiveness: The role of active feedback seeking. Academy of Management Journal, 34(2), 251-280.

  3. Edmondson, A. C. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2), 350-383.

  4. London, M., & Smither, J. W. (1995). Can multisource feedback change perceptions of goal accomplishment, self‐evaluations, and performance‐related outcomes? Theory‐based applications and directions for research. Personnel Psychology, 48(4), 803-839.

  5. Scott, S. G., & Bruce, R. A. (1994). Determinants of innovative behavior: A path model of individual innovation in the workplace. Academy of Management Journal, 37(3), 580-607.

  6. Zenger, J., & Folkman, J. (2013). The extraordinary leader: Turning good managers into great leaders. McGraw-Hill Education.

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Organizations practicing bottom-up feedback see improvements in morale, productivity, and overall decision-making, as this type of feedback provides leaders with a closer look at operational realities, workplace dynamics, and evolving challenges. We discussed many ways to conduct after-action reviews (post-mortems) in Week 29, and we also discussed constructive feedback in Week 12. Organizations that are not able to provide, process, and adapt to feedback become stagnate and fail at learning from their mistakes and successes. However, addressing feedback to leaders can either become a minefield or a huge benefit to workplace culture. Let’s learn these benefits to the workplace and how to give feedback correctly.

The Benefits of Bottom-Up Feedback in the Workplace.

Bottom-up feedback is part of open communication between employees and leaders. It enhances transparency and mutual respect. That means that employees and leaders have a culture of predictability and trust. When supporters can trust their leaders, they care about the supporters' concerns, and they can predict the actions or efforts of their leader; it makes work a place where people want to stay. Supporters who can make relevant points on a leader’s actions also lead to them having a voice.

When employees feel empowered to voice their thoughts, leaders gain access to diverse perspectives that may be overlooked in top-down decision-making structures. According to research by Anseel et al. (2015), feedback in this direction creates a culture of trust, which strengthens relationships and improves engagement across the organization. Leaders become more receptive to concerns and insights, knowing they are grounded in the day-to-day experiences of their team members.

When I was a commander, I created (well my Soldiers built it but it was our idea) an anonymous feedback box that my First Sergeant and I had the only key to unlock. The purpose of this box was to allow anyone to say anything with anonymity. In the age of computerized communication, handwritten notes become harder to identify. The feedback that I received was instrumental in improving the quality of life for my Soldiers while deployed to Iraq. Much of the feedback was items that I could impact, while some pushed me to fight for my Soldiers in other organizations. 

It was a great way to receive feedback that otherwise some of my Soldiers would not have given me. Losing out at making those improvements. Leaders and supporters need to understand that bottom-up feedback will give you a better chance to improve the workplace and productivity. “We found that reflection without feedback did not improve performance” (Anseel et al., 2015). In other words, their study showed that errant improvements, ideas without feedback, were less likely to have improvements that benefited the workplace.

Supporters can use these ideas to build trust with their leaders, and I have found that the leader gains trust with their supporters. The supporter should know about their leader's work and have an understanding of what is important. But when feedback is two-way, and meant for constructive improvements, I gained a lot of faith and trust in my supporters. It gives you a chance to hear that they know the mission. It also gives you a chance to observe how they provide good feedback. This gives leaders and supporters a solid understanding of where their minds are, as well as what their concerns are at that moment.

The process also mitigates the “echo chamber” effect, where leaders may otherwise only receive information that reinforces their existing beliefs. With diverse viewpoints, leaders can make better-informed decisions that consider both strategic objectives and operational realities. Common existing beliefs can be correct, but supporters that give their leaders conflicting viewpoints will allow the leader to make the better choice. If everyone just goes with the flow of opinions, that echo chamber creates one-way solutions in many cases. More ideas assist with more innovation.

Employees working directly with clients, projects, or on the front lines often identify challenges and inefficiencies that leaders might not see. Through regular feedback, employees can suggest alternative approaches, new ideas, or corrective actions that lead to improvements. Employees who actively participate in solution generation are more engaged and satisfied with their roles, contributing positively to organizational success (Scott & Bruce, 1994). You can also see this in cross-team feedback, helping other teams improve their processes. Regular feedback creates positivity that enhances commitment and accountability, driving continuous improvement across departments. Let’s discuss how organizations can receive feedback to assist supporters.

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Appropriate Ways for Supporters to Submit Feedback.

Organizations can implement formal channels, such as suggestion boxes, regular feedback sessions, or anonymous surveys, to facilitate open communication. Such structured approaches allow employees to express themselves without fear of retribution, especially in cases where feedback may be sensitive. Structured feedback channels ensure that feedback is organized, making it easier for leaders to analyze trends and prioritize areas for action.

One military method for feedback was called a sensing session. This was a group discussion based on rank. It was set up with those supporters and the commander (leader) to allow direct feedback. In some ways, the group style provided barriers for people to open up, but in many cases, group support of an idea enhanced that direct feedback. Once the floodgates opened with one topic, sharing became easier and easier. It also takes a leader who can understand to not get defensive and allow supporters to open up. Much of what we talked about in the Week 12 article.

Conversely, the military also had an open-door policy. This allowed supporters to meet with leaders at all levels individually without any other leaders getting in the way to stop them. Of course, supporters should attempt to solve problems or provide feedback at the lowest level, but when that doesn’t work, an open door with the senior leader could be just the right move to get action. Supporters who use individual interactions with leaders correctly can have great effects with bottom-up refinement.

Regularly scheduled one-on-one meetings between employees and leaders offer another effective format for bottom-up feedback. These meetings allow for real-time communication and immediate clarification, which is essential for sensitive topics. In a supportive setting, employees can voice concerns directly and discuss their ideas in depth, while leaders have the opportunity to respond and seek further insights (London & Smither, 1995). Regular one-on-one meetings also allow supporters to prepare effectively.

After a project is completed, project-based debriefs such as after-action reviews or post-mortems serve as an ideal opportunity for employees to provide feedback on the project’s challenges, successes, and areas for improvement. This type of feedback session is particularly effective because it is focused and relevant to recent experiences, making it easier for both leaders and employees to identify actionable insights. “Fast-paced work environments require learning behavior to make sense of what is happening as well as to take action” (Edmondson, 1999). Teams that learn from their actions perform better and have improved psychological safety.

Tips for Supporters on How to Give Feedback to Leaders. (Premium Content Below)

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Week 43: Professionalism
The Importance of professionalism in leadership
 
man wearing gray notched lapel suit jacket standing
Photo by Hardini Lestari on Unsplash

Professionalism is a cornerstone of effective leadership and a key determinant of a leader's ability to inspire trust, maintain credibility, and foster a productive organizational culture. Leaders who embody professionalism not only set the tone for their teams but also influence the overall success and sustainability of the organization. This article explores the benefits of professionalism in leadership and offers practical tips on how leaders can maintain professionalism in the workplace, even in challenging situations.

Professionalism encompasses many attributes, including competence, accountability, integrity, and respect for others. In today's fast-paced and competitive business environment, the need for leaders to maintain professional behavior is more critical than ever. Each attribute could be a separate article but I will address them generally today so we can explore their impacts on professionalism. Try to think of a leader that mastered or a leader that did not master, each of those attributes. What effect did it have in your workplace?

Sources for this article:
  1. Bass, B. M., & Bass, R. (2008). The Bass Handbook of Leadership: Theory, Research, and Managerial Applications (4th ed.). Free Press.

  2. Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611-628

  3. Goleman, D. (1998). Working with emotional intelligence. Bantam Books.

  4. Rahim, M. A. (2011). Managing conflict in organizations (4th ed.). Transaction Publishers.

  5. Tschannen-Moran, M. (2004). Trust matters: Leadership for successful schools. Jossey-Bass.

  6. Wang, H., Tomlinson, E. C., & Noe, R. A. (2010). The role of mentor trust and protégé internal locus of control in formal mentoring relationships. Journal of Applied Psychology, 95(2), 358-367.

The first attribute that supports professionalism is competence. I had a leader once tell me that competence is the best attribute to success.  Louie Pasteur once said, “Luck favors the mind prepared.” It is a reference to luck being less necessary if you know what to do. Competence will allow you to deal with a greater amount of uncertain circumstances, as well as more efficient productivity. You no longer need to be lucky, you are just good.

Competence also garners respect in many circumstances. People at your workplace will gravitate to you when they know that you are competent. You will become the person to talk to and rely on at work because you know what is right. I think we have all worked with someone who knew everything about a particular aspect of the business or was knowledgeable about an aspect of the project that impacted completion. They become an asset to those activities.

Accountability was discussed in our “Week 6: Accountability as a Supporter” and for leaders in our “Week 11: Accountability and Responsibility.” You should take some time after this article to go back and read those to learn how important accountability is to an organization. Those who lack accountability for their actions and for the work items they are given rarely show proper professionalism. A leader understands why rules are in place, for various reasons, and abides by them for the greater good. Not taking the time to understand those reasons and acknowledging the importance of them to everyone is a fast track to unprofessional conduct at work.

Similarly, integrity is extremely important in maintaining trust. We discussed integrity in “Week 18: Integrity in Followers.” I think many of you have discovered a lie from a friend or partner and found it difficult to recover. In some cases, a person's lie unraveled everything and the relationship was destroyed. Integrity is an attribute that you cannot separate from workplace etiquette. But remember that integrity is not just telling the truth but doing what is right. Having integrity will gain you respect.

Having respect is necessary for leadership but respect for others is morally important. We have discussed respecting others in several articles as a way to build trust. Trust is essential to team dynamics and productivity. People who do not respect others have issues building friendships, workplace camaraderie, and eroding their teams. Disrespecting others should be considered by any leader as a termination criterion, especially after training is instituted.

These attributes help us appear or inculcate professionalism. If you master these attributes, you will project professionalism more effectively and you can begin to spend your time and focus on other priorities. Lack of professionalism will place you in a position where you have to focus on human resource issues and possible legal issues. Let’s explore why leaders should remain professional at work.

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The Benefits of Professionalism in Leadership.

As we discussed above, having those attributes leads to overall trust in your organization. Leaders who demonstrate competence, accountability, and a strong moral compass are more likely to earn the trust of their teams, clients, and stakeholders (Wang, Tomlinson, & Noe, 2010). When trust is established, it enables open communication, collaboration, and effective decision-making, all of which are crucial for organizational success. Moreover, a professional demeanor signals to others that the leader is dependable and capable of navigating complex challenges without compromising their integrity or the organization’s values.

I have had several leaders or colleagues in my military career who were empirically untrustworthy. They fast-talked or patronized their way out of problems. Once I heard them tell someone else the opposite of what they told me, any trust I had for them was lost. Research shows that employees who trust their leaders are more likely to be engaged, committed, and motivated, which can result in higher productivity and reduced turnover rates (Dirks & Ferrin, 2002).

I had a leader who decided that in a combat operations, he would call my sergeant up and tell him a different mission before he then called me up. When I got the mission, and then relayed that to my team, my sergeant would argue that it wasn’t the mission. This went on for a while, putting our lives in danger, until we started figuring things out. My sergeant and I realized what was happening, before anyone got killed, and started to disregard that leader's orders and do it our way. Once that trust between my sergeant and I was restored, morale improved tremendously. The leader became irrelevant.

Leaders who uphold professional standards are also seen as role models, inspiring others to emulate their behavior and contribute to a positive workplace culture. I don’t know if you ever were told to be like someone, maybe an older sibling or another colleague. When you know that they are no better, or worse, than you are, it is hard to emulate them. We look up to people, leaders, and historical figures because they inspire us through their actions and professionalism. A person with a solid shoulder is reliable.

Leaders can also use professionalism to impact the culture of the organization. When leaders demonstrate respect, integrity, and fairness, they set a standard of behavior that permeates throughout the team. Professional leaders create an environment where employees feel valued, respected, and empowered to perform their best work (Tschannen-Moran, 2004). This, in turn, fosters a culture of accountability, collaboration, and high performance.

In contrast, leaders who fail to maintain professional standards can create a toxic work environment, where poor behavior, favoritism, and a lack of accountability undermine team morale and productivity. Professionalism, therefore, is not only beneficial to individual leaders but also essential to building a thriving organizational culture. Lack of standards at your workplace is the new standard.

Professionalism also allows more effective conflict resolution. Conflict is inevitable in any workplace, but professional leaders are adept at handling it with tact and objectivity. When disagreements arise, professional leaders approach conflicts with a problem-solving mindset rather than allowing emotions to escalate the situation (Rahim, 2011). They remain impartial, actively listen to all parties, and work towards a fair resolution that aligns with the organization’s values and goals. This level-headed approach to conflict resolution minimizes disruptions and helps maintain a positive and productive work environment. It takes competence to know how to resolve those conflicts.

Furthermore, professionalism in conflict resolution signals to employees that their concerns will be addressed with fairness and respect, which helps to build trust and reduce workplace tension. Leaders who exhibit professionalism in these moments show that they are capable of handling difficult situations with poise, which in turn strengthens their credibility and authority. Especially how professionalism allows for due process to resolve those concerns. Competent and professional leaders can direct appropriate actions to the proper ends.

This article was developed to support good leaders and supporters. Click below to join the premium subscription to keep reading and learn more tips on building professionalism.

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