Leaders are viewed as the primary decision-makers and visionaries within an organization. However, the role of supporters, those who work closely with leaders, is crucial in preventing mistakes and ensuring the organization's success. In many cases, a great supporter can be the difference in stopping a mistake, navigating a mistake, or repairing a mistake. This article discusses the importance of supporters in recognizing potential failures early, addressing leaders before errors occur, and providing support during damage control if failures still happen.
Sources For This Article:
Argenti, P. A. (2015). Corporate communication. McGraw-Hill Education.
Brown, B. (2018). Dare to Lead: Brave Work. Tough Conversations. Whole Hearts. Random House.
Goleman, D. (2004). Emotional Intelligence: Why It Can Matter More Than IQ. Bantam.
Heath, C., & Heath, D. (2007). Made to Stick: Why Some Ideas Survive and Others Die. Random House.
Hrebiniak, L. G. (2013). Making Strategy Work: Leading Effective Execution and Change. FT Press.
Kolditz, T. A. (2007). In Extremis Leadership: Leading As If Your Life Depended On It. John Wiley & Sons.
Llopis, G. (2013). The Most Successful Leaders Do 15 Things Automatically, Every Day. Forbes. Retrieved from Forbes.
Parmenter, D. (2015). Key Performance Indicators: Developing, Implementing, and Using Winning KPIs. John Wiley & Sons.
Stone, D., Patton, B., & Heen, S. (2010). Difficult Conversations: How to Discuss What Matters Most. Penguin.
The important skill is understanding what right looks like. As a supporter, you have as much accountability in doing what is right as you require in your leaders. Knowing what is right will become your guide in understanding what is a mistake. As you read, think of a time that you witnessed a mistake and thought to yourself, I could have prevented that or a time that you were able to prevent one. Our premium members will have the opportunity to discuss this in chat and learn ways to address a failing leader as well as support their organizations through damage control. Let’s discuss other ways you can identify incoming mistakes.
Recognizing Failure Early.
The ability to recognize potential failures early is a critical skill for supporters. This involves being vigilant and proactive in identifying signs of potential issues before they escalate. As we discussed above, it starts with knowing what is right and wrong. A supporter that knows can conduct business better than their peers, and predict the incoming storm.
But knowledge only allows you to see the mistake. A supporter must also learn to remain encouraging. Providing open and transparent communication within the team and to their leader will allow them to address the problem freely. I guarantee you have watched many mistakes incoming even when addressed all because the way it was addressed was scrutinizing or insulting. I am reminded of the statement, ‘You catch more flies with honey.’
Another key skill to develop that helps identify mistakes is risk management. Regular check-ins and team meetings can provide a platform for discussing potential risks and concerns (Llopis, 2013). Your organization should develop mitigation plans that identify critical to moderate risks and who is in charge of managing those risks and mitigations. Everyone in your organization should play a part in risk management.
One of the best lessons I learned from project management specialists and Lean Six Sigma graduates is to develop good Key Performance Indicators (KPIs). Supporters should be well-versed in the organization's KPIs and be able to identify any deviations from expected performance. Early detection of these deviations can prevent minor issues from becoming major failures (Parmenter, 2015). Once again, holding regular meetings to address performance objectives, even for supporters, will guide everyone in the right direction.
Supporters can assist with developing a culture of open feedback in their organization. Encourage your leader to do so as well. A culture where feedback is valued and acted upon can help identify problems early. Supporters should feel empowered to provide constructive feedback and highlight any areas of concern without fear of retribution (Brown, 2018). Providing critical feedback in any culture takes discipline and courage. A well-developed thought, as well as good research, can aid you in taking that step forward.
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Addressing Leaders Before They Fail.
The full version of this article is at: https://open.substack.com/pub/thedavarkgroup/p/week-30-stop-a-leader-from-crashing?r=385ucj&utm_campaign=post&utm_medium=web