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Week 31: Authority of Leadership
A discussion on leaders' credentials and how to develop informal leadership.
November 08, 2024
Guest contributors: TheDavarkGroup
"Authority without wisdom is like a heavy axe without an edge, fitter to bruise than polish" - Anne Bradstreet (Famous Poet)
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Photo by Christian Kielberg on Unsplash

Authority in leadership encompasses both formal and informal dimensions. Formal authority is derived from legal or organizational structures that grant individuals the power to make decisions, enforce rules, and lead teams. Informal authority, on the other hand, is earned through personal influence, trust, and respect from peers and subordinates. This article explores both forms of authority, discussing how they are achieved, built, and utilized effectively in leadership roles.

Sources for this Article:
  1. Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611-628.

  2. French, J. R. P., & Raven, B. (1959). The bases of social power. In D. Cartwright (Ed.), Studies in social power (pp. 150-167). Ann Arbor, MI: Institute for Social Research.

  3. Goleman, D. (2004). Emotional intelligence: Why it can matter more than IQ. Bantam.

  4. House, R. J. (1971). A path-goal theory of leader effectiveness. Administrative Science Quarterly, 16(3), 321-339.

  5. Kellerman, B. (2004). Bad leadership: What it is, how it happens, why it matters. Harvard Business Review Press.

  6. Kouzes, J. M., & Posner, B. Z. (2007). The leadership challenge. John Wiley & Sons.

  7. Lester, P. B., Hannah, S. T., Harms, P. D., Vogelgesang, G. R., & Avolio, B. J. (2011). Mentoring impact on leader efficacy development: A field experiment. Academy of Management Learning & Education, 10(3), 409-429.

  8. Lunenburg, F. C. (2012). Power and leadership: An influence process. International Journal of Management, Business, and Administration, 15(1), 1-9.

  9. Mintzberg, H. (1973). The nature of managerial work. Harper & Row.

  10. Yukl, G. (2013). Leadership in organizations. Pearson.

If you have ever worked in government, you will have experience working with leaders who have legal authority that is defined and measured. Each level of authority granted has requirements and is auditable. Being a leader in those organizations provides challenges and simplicities due to being highly regulated. Leaders working under the rule of law should know how to apply their leadership.

In business, you will have legal requirements that guide your leadership, such as fiduciary duty, or the obligation to act in the best interests of the business. An organization may also establish policies and manuals that regulate the business, and actions allowed or not allowed. What are your business’s termination criteria? As a leader, have you published guidelines for handling sexual harassment, equal opportunity, and conflict resolution?

It is critical, for any organization, to have these sets of rules to govern all aspects of your business. Whether you are a government entity or a small business, having proper rules can make or break you. It can also make or break your leadership roles. If your leadership has no weight or merit, you will struggle to instill consequences. Leadership is innately an agreement to allow someone to lead.

Does your business also have rules on parallel department interactions or peer leadership? Who is the top leader, when everyone has the same authority? Who has the authority to make that call as well? Who is in charge when a specific leader is absent? If a leader leaves, are you prepared to replace them with a worthy individual or will you need to look outwards? All these questions and more should have answers.

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Understanding Formal Authority.

Formal authority in leadership is typically conferred through a legal framework or organizational hierarchy. This form of authority is often delineated in job titles, organizational charts, and official documents, outlining specific roles and responsibilities. Leaders with formal authority have the power to make decisions, allocate resources, and enforce policies within their scope of responsibility (French & Raven, 1959). Formal authority is not a new concept in business.

French and Raven discuss two types of social power that I believe are tied to formal authority. The first is legitimate power which they note is the most complicated and is based on organizational values (French & Raven, 1959). This is why value statements are important in developing organizational principles so that employees emulate legitimate power. As a leader, do not leave legitimate power to chance or others' whims. 

The second social power is reward power which is defined as the “ability to administer positive valences and to remove or decrease negative valences” (French & Raven, 1959). Valence in this meaning is power or actions, in other words, rewards and punishment. When a person has authority or agreeance to give rewards or the power to take things away from you, there is formal authority allowing that to happen. When someone is not approving your vacation time, they have reward power. When they give you a bonus, they have reward power as well.

We will discuss the other three social powers in the informal section of this article, but by now, you can see that building a solid structure of your business, delegating the proper authorities in that structure, and tying these to the values of your company will lead to success. If left ambiguous or forgotten, employees will struggle to delineate work and how to report. You don’t want employees reporting to five bosses as much as five leaders thinking they have appointments over five of the same employees.

Achieving Formal Authority.

Achieving formal authority generally involves a combination of qualifications, experience, and organizational processes. This can include:

  1. Value Statement: We discuss this in depth in Week 1: Visionary Leadership. I recommend starting with that article to learn how to do this properly. As we discussed above, building the right vision will provide those foundational values that uphold legitimate power.

  2. Educational Credentials: Many leadership positions require specific academic qualifications. For example, a Chief Technical Officer (CTO) typically requires training, certifications, or advanced schooling. Developing hiring practices and accurate position descriptions will ensure you hire the right individuals to meet the leadership requirements. It is important to understand that experience can overshine education. You can overcome this obstacle by having the right credentials, certifications, and education.

  3. Professional Experience: Accumulating relevant work experience is crucial. Leaders often rise through the ranks by demonstrating their competence and achieving results (Yukl, 2013). Hiring inside the organization is a great way to build formal and informal authority, but don’t overlook hiring outside of the organization. Building formal authority involves not just obtaining the position but also effectively wielding the power it confers. Hiring the right experienced leader can help achieve it.

  4. Appointment or Election: Formal authority is granted through official appointment or election by a governing body or higher management (Mintzberg, 1973). This is done through delegation letters, appointment orders, or even statements from senior leaders. It is better to have these appointments in writing to ensure a solid reward and legitimate social power adherence.

  5. Regulations, Manuals, and Policies: Take the time to develop policies with authority. Be as direct as possible so employees have fewer misunderstandings. These don’t need to be overly legal in tone or writing style. The simplest statements such as this person is in charge of this section are sufficient.

  6. Enforcing Policies Fairly: Fair and consistent enforcement of policies and rules helps maintain credibility and respect (Lunenburg, 2012). Leaders must execute the policies and values they established. If you don’t, new standards will form and employees will find leadership’s power illegitimate.

Lastly, once your organization has established formal authority, it is up to the leaders to adjudicate violations. Leaders should use reward power to create incentive structures for compliance. Leaders do not need zero tolerance, judgement is based on the weight of the infraction, frequency, and remorse. Remember that even a simple acknowledgment of working outside boundaries can steer the team back in the correct direction. Many of the informal authority techniques below will assist in managing a quality workplace even with the strictest formal authority.

Informal Leadership and Authority.

Informal authority arises from personal influence rather than official power. It is earned through interpersonal relationships, expertise, and the ability to inspire and motivate others. Informal leaders may not hold formal titles but can significantly impact team dynamics and decision-making processes (Kellerman, 2004). We see this playing out currently with the company Blackrock. It is an investment firm that has no formal authority over businesses but wields informal authority through portfolio management and loans to enforce illegitimate policies.

You earn informal power through success. Using logic and understanding to sway others to your side, or just showing others the way. Your effectiveness provides an example to others. Once people begin to see that success, they follow. Either to revel in the spoils of victory or to assist in the accomplishments. I have always believed that there is no better way to build a team than through success.

French & Raven provide three informal types of social power. The first is coercive. This does not have to be negative but does involve manipulation. You could also think of this power type as the ability to influence. Using logic, facts, or critical thinking to convince others to join you. It involves dependent decisions between those who lead and follow and is a basis for team dynamics.

The second type of social power is referent. “A desire to become closely associated with” (French & Raven, 1959). This type is closely related to mentorship and friendship. A loved one has a certain power over us because we don’t want to harm them or we trust they have our best interest in mind. We provide them the power to make decisions because we feel their decisions are correct. A shared agreement based on charisma and history.

The last type of social power is an expert. Simply put, a doctor or lawyer gives you advice that you follow because they are credentialed to know (French & Raven, 1959). We see this power play out in many ways, it is undoubtedly the most recognizable informal power type. This type can include experience, institutional, and intuitive knowledge. We lead through our expertise by studying and doing.

We will now discuss how to build our informal leadership for our premium members. Click the subscribe and sign up for a membership to continue reading. Members get opportunities to chat about topics, have input on topics, and read all of the articles we post here. Don’t miss out on great leader and supporter knowledge.

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Week 40: Politics at Work
Can Rage Against the Machine and Netflix teach us about politics and work ethics?

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In today’s polarized climate, politics often seeps into various aspects of life, including the workplace. However, integrating political opinions and discussions at work can create conflict, discomfort, and reduce productivity. It is critical for employees, especially supporters in a business environment, to maintain an apolitical stance to preserve a harmonious and focused workplace. This article will discuss strategies for employees to remain apolitical, how to politely advise others to refrain from political discussions, and tips for managing political activities outside the workplace.
Sources for this Article:
  1. Black, J.S. et al (2012). Organizational Behavior. OpenStax. Rice University, 13.3 (accessed on 01 October 2024 at https://openstax.org/books/organizational-behavior/pages/13-3-political-behavior-in-organizations).

  2. Rage Against the Machine. ratm.com.

  3. Schneider, G.S. (2017). Che Was a Racist, Homophobe and Mass Murderer. Human Progress Blog Post.

  4. Shaw, L. (2024). Netflix Cancellations Spiked After Reed Hastings Donated to Kamala Harris. Bloomberg.

In a broader sense, politics is defined as “the resolution of differing preferences in conflicts over the allocation of scarce and valued resources” (Black, J.S. et al., 2012). In a simpler sense, it is taking sides at work. In a more detrimental sense, it is harassing or enforcing political views on other employees without consent. Politics is a symptom or result of human interaction forming groups. So whether it is political party ideologies, political maneuvering, or controversial subjects, I want to give you the reader some tips to manage politics in your workplace.

Politics is impossible to avoid because it derives from “an absence of established rules and procedures and a reliance on ambiguous and subjective criteria” (Black, J.S. et al, 2012). We see a need to resource an event, group, or person, and we establish the rules for that resourcing. Others might disagree with that decision and political maneuvering ensues. Readers should remember that politics will happen in your workplace especially as scarcity gets greater and when uncertainty increases.

What political climate we want to avoid in the office is on resources or ideas that have little to no interest in the organization. In cases where politics have an impact on the business, it is still prudent to avoid heated discussions at work and supporters should never impose their views onto others. It is always better to pick your arguments well and avoid controversial subjects, especially if others are not consenting (cubicles do not offer soundproofing). Supporters must know what political discussions are taboo, remain cognizant of what conversations they engage in, and when to stay silent.

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Remaining Apolitical in the Workplace.

Remaining apolitical in the workplace is not about hiding one’s beliefs or being passive, but about recognizing that professional settings function best when focused on shared goals rather than divisive topics. Employees can maintain an apolitical stance by refraining from initiating political conversations, avoiding public displays of political affiliations (e.g., wearing buttons, displaying posters), and ensuring that their social media presence does not bring political controversy into work-related discussions. By choosing to keep political opinions private, supporters can protect the collaborative nature of the workplace and avoid the risks of alienating others with differing viewpoints.

As an interesting example, I offer the band Rage Against the Machine. Band Members Brad, Tim, Tom, and Zack originated in 1991, in Orange County, California (ratm.com). They were widely known as political activists in the music world. In fact, in concerts that I attended, there were always political activist booths set up in the arenas, outside the stadiums, or inside the venues they played. Even their music is charged with political commentary and lyrics.

The band, when inducted into the Rock and Roll Hall of Fame, claims they were the first band to shut down the New York Stock Exchange, sue the U.S. State Department, and help support Mexican rebel Zapatista (ratm.com). The lead singer Zack was also well known for wearing a shirt and supporting Che Guevara. Both of these leaders are communists. The reason I mentioned this is that as a former fan, this is the point that I learned the first lesson of not bringing politics into work.

If you are against government oppression and the evils of tyrants, like this band espoused, the worst thing you can do is support communism or socialism. That form of government has oppressed and killed more people than any other ideology in the history of humanity. My point is that their views are hypocritical, and if you express political views like this at work, you risk others finding you untrustworthy and less productive within your team. As a supporter, taking on hypocritical political views is a great way to eliminate you from a cohesive team.

I am not saying that you can never discuss political topics or even erase politics from human interactions, including at work. I am saying that if you do decide to discuss politics as a business, or at work, you should choose to not take sides or focus on the facts. You can remain apolitical by not taking sides. This allows you to highlight something that happened without joining a particular viewpoint, which is important if that ideology is horrific. Representing a political ideology with only facts also allows you to discuss those beliefs as an observer rather than a participant. It would have resonated differently if the band had just said people are fighting in Mexico for their independence. Instead, they choose to participate, hypocritically from their music’s message, and alienate part of their fans. 

Predictively, I was not the only one who noticed the political stance and became a former fan. Especially when learning that their support for Che Guevara, and others like him, was supporting a racist, homophobe, and mass murderer (Schneider, G.S., 2017). It was the nail in the coffin for my support for the band. I learned when you take political stances at work, you risk alienating customers and profits. It also shows that some topics require severe limitations or outright banning for being grossly offensive.

Another outright ban should be an employee who harasses others with political views. Someone who inputs their opinions into conversations they were not invited into or imposes their political views onto others in the office. This pushes people away to working with other members on that team or finding other ways to work around that employee. People are excluded from events, work, and productivity. Instead of developing positive topics that are appropriate or valuable, the team is weakened.

Fostering an inclusive environment often means recognizing that not all topics are appropriate for every setting. Politics can ignite strong emotions and create unnecessary divisions among teams that should focus on collaboration. Supporters reducing dangerous political discussions can focus on shared professional objectives and finding common ground within the business context. Helping employees work together harmoniously, regardless of their personal political beliefs.

However, political conversations at work are not the only detrimental form of politics. Human interactions between people will always generate political dynamics when resources are in question. This is a key part of business, making politics at work an inevitability. But since politics can benefit those interactions, politics is not inherently bad, I will label the negative aspects of politics at work as power corruption.

Power corruption occurs when someone tries to undercut a leader or attempts to seize informal power without credentials. You may have witnessed an employee who always tries to take charge, but when in charge, fumbles their way through the project. Maybe you encountered that person that tears others down to give them the appearance of power. Each, and other examples like it, are political plays to control resources. Resources such as attention, time, top-rated performance reviews, or funds. 

Power corruption is a quick way to create a negative work culture. Supporters should focus on team efficiency over how much better they are over the rest. I was taught as a young officer that there is no better indicator of a good officer than success. Once I learned to directly impact my success, I was taught to impact others’ success. Success created a better work environment and a positive culture that others wanted to join. Instead of in-fighting and power plays, we accomplished our goals and spent our precious time winning. Eventually, we celebrated as a team versus focusing on how to undermine the next team that showed promise. This also held much more value as a top-rated evaluation.

Power corruption compromises good ethics by using negative politics and creates a lack of innovation. A team or supporter that introduces a new way of accomplishing the company’s goals is met with “a barrage of resistance from different sectors of the company” (Black, J.S. et al, 2012). Employees use the “famous ‘not-invented-here syndrome,’ the tendency of competing groups to fight over turf, and the inclination to criticize and destroy any new proposal that threatens to change the status quo. Other groups within the company simply see little reason to be supportive of the idea” (Black, J.S. et al, 2012). Political opinions over resources become the stagnation that kills your organization.

It is a difficult situation to avoid. The critical piece for an apolitical workplace in this situation is to remain professional and supportive. Everyone needs to fight for the resources they need. Networking and informing leaders is a better and more efficient way to get those resources. Negative culture appears from jealousy, back-stabbing, and tribalism. When supporters develop an us versus them attitude, it does nothing to help your business. It is no longer positive competition but cliques. Politics becomes central to getting what you can, post-apocalyptic style, rather than facts and innovation.

An apolitical environment thrives on mutual trust between teams. Supporters who present facts that best relay their requirements over time will win their leader’s resource decisions. You shouldn’t need to back-stab another supporter to get what you need, and you shouldn’t need to tear down new ideas just to get ahead. If you do not agree with an idea, consider why, and present that in a professional manner. Let the facts determine the decisions and who should get the resources that are needed. You will find this builds a positive culture where everyone can succeed in their endeavors.

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Advising Others to Avoid Political Discussions.

Supporters who witness colleagues engaging in political discussions may need to step in and guide the conversation toward more productive, work-related topics. This can be done tactfully by shifting the focus and reminding colleagues of the professional setting. Phrases like, ‘I understand you’re passionate about this, but let’s focus on the project at hand,’ or ‘we should discuss it after work,’ can help gently steer the discussion away from potentially divisive topics.

Listening to others is a great way to learn topics that are normal or taboo. When you are discussing something and someone says they don’t want to talk about it, this is a good sign that this topic is not safe for work. Supporters can also provide topics that are not appropriate to their leaders. Working as a team to reduce political topics that are taboo is a good exercise in positive team dynamics.

In more formal contexts, companies can create policies that promote professional conduct and discourage political discussions, especially when they distract from work tasks. Supporters and employees in leadership positions can advocate for and uphold these policies, helping ensure the workplace remains neutral and focused. They can also serve as role models by emphasizing the importance of inclusion, respect, and focusing on common professional goals.

When political discussion gets out of hand, supporters and leaders can admit their mistakes and work to remedy the infraction. Many conversations that went sour can be easily remedied with a simple apology and insistence to work out a solution. Supporters should recognize good faith discussions and allow for those situations to repair themselves.

For power corruption, it is important to understand where leadership is formally established. As a supporter, do your best not to cut others out, or belittle others for your gain. As we talked about last week, don’t use rumors to take advantage of your fellow employees or your leaders. If you do not know who is in charge, ensure that your leaders assign leadership appropriately.

Another way to reduce power corruption is to hold your comments about what another team is doing if you have nothing to do with them or their project. The adage of ‘stick to your lane’ applies to avoiding political conversations just as much as remaining competent at work. Wise supporters know when they need to speak and when they need to listen.

Supporters who use power corruption as a work ethic eventually find themselves alone and unsuccessful. I often find that people get short gains, or successes, only to trade them with failures or struggles long term. How you treat others does get reflected upon you in time. It also erodes trust and confidence throughout the team. In my articles, trust is a major part of building a great place to work. As we discussed above, if you want the best evaluation for bonuses or promotions, your best actions are to personally succeed and then help others to succeed.

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Managing Political Life Separate From the Workplace

In our Week 38 article, we discussed social media for leaders. Supporters have a role as well making sure they make good decisions when posting on social media. Ensuring that sensitive material is withheld or operational secrets are not exposed is part of the decisions you should make before hitting that submit button. Using private accounts to discuss political topics might be ok in your organization, but remember to remain legal and learn the lessons from this article as well.

It is natural for employees to have political views and engage in political activities outside of work. However, managing the separation between personal political life and professional responsibilities is crucial. Employees should ensure that their political engagement, including any social media posts or public activities, remains independent of their professional lives. This is especially important in roles where political statements may be associated with the company, potentially creating reputational risks.

To effectively manage this separation, employees can adopt practices such as compartmentalizing their social media presence by maintaining separate professional and personal accounts. Additionally, being mindful of privacy settings and how public posts may be perceived can help protect an individual’s professional standing. Ensuring that personal political activities are conducted outside work hours and not using company resources for political purposes are also essential for maintaining the separation. (Check out Week 38 for more tips).

Also, understanding what political views are detrimental versus those political opinions that are more mundane can save you from meeting with human resources or leadership. It can also help you avoid legal actions, lawsuits, or administrative actions. Posting that you are glad a group of people were killed will spotlight negative opinions on you that not many organizations will be fond of you saying even off duty. Conversely, posting a horrible incident that happened is reporting on facts and most businesses would find it mundane. See the difference?

A great example of this just happened in July 2024. The Netflix Executive Chairman, Reed Hastings, posted on x.com that he supported Kamela Harris and hoped she would win the upcoming election in the U.S.A. He also stated in an interview that he donated $7 million to the Democrat Party. Although Reed Hastings did not do this on behalf of Netflix, “three days later after the donation became public, July 26, was the single worst day for Netflix cancellations this year” (Shaw, L., 2024). I doubt these two events were coincidental.

You might take these events as to never talk about politics or a CEO should not get political. I would argue, and after reading this article I hoped you would agree, that it is impossible to separate from politics. The takeaway from Mr. Hasting’s actions is that he made it public. Almost, gloated about how he was helping a particular political side to win. If Mr. Hastings, who we all knew supported previous Democratic Party candidates and policies, made a donation privately and never discussed it, I believe that there would have been a different outcome.

In that case, even if that donation was leaked, and he made it clear it was private, Netflix would not have incurred such a loss. The lesson learned for leaders and supporters is that you have political opinions, and it can be effective to share those opinions in the right settings. Share them appropriately, make sure it is stated that they are your private opinions, and never force your beliefs onto others. If we can live in such a way, I believe your workplace will thrive, business will not suffer, and you might bring back some sanity to your private life.

Maintaining an apolitical workplace is critical for fostering unity and collaboration. By focusing on shared professional goals, tactfully advising colleagues to avoid political discussions, and maintaining clear boundaries between political and professional life, employees can help create a harmonious work environment. These strategies promote productivity and protect the organization from potential conflicts and divisions that can arise from political engagement at work.

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Week 44: Upward Feedback
Is there a way to tell your boss they aren’t God?
“Mistakes should be examined, learned from, and discarded; not dwelled upon and stored.”– Tim Fargo
people wearing inline skates going upstairs
Photo by Michael Prewett on Unsplash

In modern organizational structures, bottom-up feedback is increasingly recognized as a crucial mechanism for fostering transparency, innovation, and a cohesive culture that encourages growth and adaptation. Bottom-up feedback, in which supporters (employees) offer their leaders insights, evaluations, and constructive criticism, enhances a collaborative and responsive environment. Today we explore the benefits of bottom-up feedback in the workplace, outline effective methods for submitting feedback to leadership, and for premium members, we will discuss tips for supporters to approach feedback constructively and professionally.

Sources for this article:
  1. Anseel, F., Lievens, F., Schollaert, E., & Choragwicka, B. (2015). Reflection as a strategy to enhance task performance after feedback. Organizational Behavior and Human Decision Processes, 131, 1-16.

  2. Ashford, S. J., & Tsui, A. S. (1991). Self-regulation for managerial effectiveness: The role of active feedback seeking. Academy of Management Journal, 34(2), 251-280.

  3. Edmondson, A. C. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2), 350-383.

  4. London, M., & Smither, J. W. (1995). Can multisource feedback change perceptions of goal accomplishment, self‐evaluations, and performance‐related outcomes? Theory‐based applications and directions for research. Personnel Psychology, 48(4), 803-839.

  5. Scott, S. G., & Bruce, R. A. (1994). Determinants of innovative behavior: A path model of individual innovation in the workplace. Academy of Management Journal, 37(3), 580-607.

  6. Zenger, J., & Folkman, J. (2013). The extraordinary leader: Turning good managers into great leaders. McGraw-Hill Education.

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Organizations practicing bottom-up feedback see improvements in morale, productivity, and overall decision-making, as this type of feedback provides leaders with a closer look at operational realities, workplace dynamics, and evolving challenges. We discussed many ways to conduct after-action reviews (post-mortems) in Week 29, and we also discussed constructive feedback in Week 12. Organizations that are not able to provide, process, and adapt to feedback become stagnate and fail at learning from their mistakes and successes. However, addressing feedback to leaders can either become a minefield or a huge benefit to workplace culture. Let’s learn these benefits to the workplace and how to give feedback correctly.

The Benefits of Bottom-Up Feedback in the Workplace.

Bottom-up feedback is part of open communication between employees and leaders. It enhances transparency and mutual respect. That means that employees and leaders have a culture of predictability and trust. When supporters can trust their leaders, they care about the supporters' concerns, and they can predict the actions or efforts of their leader; it makes work a place where people want to stay. Supporters who can make relevant points on a leader’s actions also lead to them having a voice.

When employees feel empowered to voice their thoughts, leaders gain access to diverse perspectives that may be overlooked in top-down decision-making structures. According to research by Anseel et al. (2015), feedback in this direction creates a culture of trust, which strengthens relationships and improves engagement across the organization. Leaders become more receptive to concerns and insights, knowing they are grounded in the day-to-day experiences of their team members.

When I was a commander, I created (well my Soldiers built it but it was our idea) an anonymous feedback box that my First Sergeant and I had the only key to unlock. The purpose of this box was to allow anyone to say anything with anonymity. In the age of computerized communication, handwritten notes become harder to identify. The feedback that I received was instrumental in improving the quality of life for my Soldiers while deployed to Iraq. Much of the feedback was items that I could impact, while some pushed me to fight for my Soldiers in other organizations. 

It was a great way to receive feedback that otherwise some of my Soldiers would not have given me. Losing out at making those improvements. Leaders and supporters need to understand that bottom-up feedback will give you a better chance to improve the workplace and productivity. “We found that reflection without feedback did not improve performance” (Anseel et al., 2015). In other words, their study showed that errant improvements, ideas without feedback, were less likely to have improvements that benefited the workplace.

Supporters can use these ideas to build trust with their leaders, and I have found that the leader gains trust with their supporters. The supporter should know about their leader's work and have an understanding of what is important. But when feedback is two-way, and meant for constructive improvements, I gained a lot of faith and trust in my supporters. It gives you a chance to hear that they know the mission. It also gives you a chance to observe how they provide good feedback. This gives leaders and supporters a solid understanding of where their minds are, as well as what their concerns are at that moment.

The process also mitigates the “echo chamber” effect, where leaders may otherwise only receive information that reinforces their existing beliefs. With diverse viewpoints, leaders can make better-informed decisions that consider both strategic objectives and operational realities. Common existing beliefs can be correct, but supporters that give their leaders conflicting viewpoints will allow the leader to make the better choice. If everyone just goes with the flow of opinions, that echo chamber creates one-way solutions in many cases. More ideas assist with more innovation.

Employees working directly with clients, projects, or on the front lines often identify challenges and inefficiencies that leaders might not see. Through regular feedback, employees can suggest alternative approaches, new ideas, or corrective actions that lead to improvements. Employees who actively participate in solution generation are more engaged and satisfied with their roles, contributing positively to organizational success (Scott & Bruce, 1994). You can also see this in cross-team feedback, helping other teams improve their processes. Regular feedback creates positivity that enhances commitment and accountability, driving continuous improvement across departments. Let’s discuss how organizations can receive feedback to assist supporters.

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Appropriate Ways for Supporters to Submit Feedback.

Organizations can implement formal channels, such as suggestion boxes, regular feedback sessions, or anonymous surveys, to facilitate open communication. Such structured approaches allow employees to express themselves without fear of retribution, especially in cases where feedback may be sensitive. Structured feedback channels ensure that feedback is organized, making it easier for leaders to analyze trends and prioritize areas for action.

One military method for feedback was called a sensing session. This was a group discussion based on rank. It was set up with those supporters and the commander (leader) to allow direct feedback. In some ways, the group style provided barriers for people to open up, but in many cases, group support of an idea enhanced that direct feedback. Once the floodgates opened with one topic, sharing became easier and easier. It also takes a leader who can understand to not get defensive and allow supporters to open up. Much of what we talked about in the Week 12 article.

Conversely, the military also had an open-door policy. This allowed supporters to meet with leaders at all levels individually without any other leaders getting in the way to stop them. Of course, supporters should attempt to solve problems or provide feedback at the lowest level, but when that doesn’t work, an open door with the senior leader could be just the right move to get action. Supporters who use individual interactions with leaders correctly can have great effects with bottom-up refinement.

Regularly scheduled one-on-one meetings between employees and leaders offer another effective format for bottom-up feedback. These meetings allow for real-time communication and immediate clarification, which is essential for sensitive topics. In a supportive setting, employees can voice concerns directly and discuss their ideas in depth, while leaders have the opportunity to respond and seek further insights (London & Smither, 1995). Regular one-on-one meetings also allow supporters to prepare effectively.

After a project is completed, project-based debriefs such as after-action reviews or post-mortems serve as an ideal opportunity for employees to provide feedback on the project’s challenges, successes, and areas for improvement. This type of feedback session is particularly effective because it is focused and relevant to recent experiences, making it easier for both leaders and employees to identify actionable insights. “Fast-paced work environments require learning behavior to make sense of what is happening as well as to take action” (Edmondson, 1999). Teams that learn from their actions perform better and have improved psychological safety.

Tips for Supporters on How to Give Feedback to Leaders. (Premium Content Below)

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Week 43: Professionalism
The Importance of professionalism in leadership
 
man wearing gray notched lapel suit jacket standing
Photo by Hardini Lestari on Unsplash

Professionalism is a cornerstone of effective leadership and a key determinant of a leader's ability to inspire trust, maintain credibility, and foster a productive organizational culture. Leaders who embody professionalism not only set the tone for their teams but also influence the overall success and sustainability of the organization. This article explores the benefits of professionalism in leadership and offers practical tips on how leaders can maintain professionalism in the workplace, even in challenging situations.

Professionalism encompasses many attributes, including competence, accountability, integrity, and respect for others. In today's fast-paced and competitive business environment, the need for leaders to maintain professional behavior is more critical than ever. Each attribute could be a separate article but I will address them generally today so we can explore their impacts on professionalism. Try to think of a leader that mastered or a leader that did not master, each of those attributes. What effect did it have in your workplace?

Sources for this article:
  1. Bass, B. M., & Bass, R. (2008). The Bass Handbook of Leadership: Theory, Research, and Managerial Applications (4th ed.). Free Press.

  2. Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611-628

  3. Goleman, D. (1998). Working with emotional intelligence. Bantam Books.

  4. Rahim, M. A. (2011). Managing conflict in organizations (4th ed.). Transaction Publishers.

  5. Tschannen-Moran, M. (2004). Trust matters: Leadership for successful schools. Jossey-Bass.

  6. Wang, H., Tomlinson, E. C., & Noe, R. A. (2010). The role of mentor trust and protégé internal locus of control in formal mentoring relationships. Journal of Applied Psychology, 95(2), 358-367.

The first attribute that supports professionalism is competence. I had a leader once tell me that competence is the best attribute to success.  Louie Pasteur once said, “Luck favors the mind prepared.” It is a reference to luck being less necessary if you know what to do. Competence will allow you to deal with a greater amount of uncertain circumstances, as well as more efficient productivity. You no longer need to be lucky, you are just good.

Competence also garners respect in many circumstances. People at your workplace will gravitate to you when they know that you are competent. You will become the person to talk to and rely on at work because you know what is right. I think we have all worked with someone who knew everything about a particular aspect of the business or was knowledgeable about an aspect of the project that impacted completion. They become an asset to those activities.

Accountability was discussed in our “Week 6: Accountability as a Supporter” and for leaders in our “Week 11: Accountability and Responsibility.” You should take some time after this article to go back and read those to learn how important accountability is to an organization. Those who lack accountability for their actions and for the work items they are given rarely show proper professionalism. A leader understands why rules are in place, for various reasons, and abides by them for the greater good. Not taking the time to understand those reasons and acknowledging the importance of them to everyone is a fast track to unprofessional conduct at work.

Similarly, integrity is extremely important in maintaining trust. We discussed integrity in “Week 18: Integrity in Followers.” I think many of you have discovered a lie from a friend or partner and found it difficult to recover. In some cases, a person's lie unraveled everything and the relationship was destroyed. Integrity is an attribute that you cannot separate from workplace etiquette. But remember that integrity is not just telling the truth but doing what is right. Having integrity will gain you respect.

Having respect is necessary for leadership but respect for others is morally important. We have discussed respecting others in several articles as a way to build trust. Trust is essential to team dynamics and productivity. People who do not respect others have issues building friendships, workplace camaraderie, and eroding their teams. Disrespecting others should be considered by any leader as a termination criterion, especially after training is instituted.

These attributes help us appear or inculcate professionalism. If you master these attributes, you will project professionalism more effectively and you can begin to spend your time and focus on other priorities. Lack of professionalism will place you in a position where you have to focus on human resource issues and possible legal issues. Let’s explore why leaders should remain professional at work.

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The Benefits of Professionalism in Leadership.

As we discussed above, having those attributes leads to overall trust in your organization. Leaders who demonstrate competence, accountability, and a strong moral compass are more likely to earn the trust of their teams, clients, and stakeholders (Wang, Tomlinson, & Noe, 2010). When trust is established, it enables open communication, collaboration, and effective decision-making, all of which are crucial for organizational success. Moreover, a professional demeanor signals to others that the leader is dependable and capable of navigating complex challenges without compromising their integrity or the organization’s values.

I have had several leaders or colleagues in my military career who were empirically untrustworthy. They fast-talked or patronized their way out of problems. Once I heard them tell someone else the opposite of what they told me, any trust I had for them was lost. Research shows that employees who trust their leaders are more likely to be engaged, committed, and motivated, which can result in higher productivity and reduced turnover rates (Dirks & Ferrin, 2002).

I had a leader who decided that in a combat operations, he would call my sergeant up and tell him a different mission before he then called me up. When I got the mission, and then relayed that to my team, my sergeant would argue that it wasn’t the mission. This went on for a while, putting our lives in danger, until we started figuring things out. My sergeant and I realized what was happening, before anyone got killed, and started to disregard that leader's orders and do it our way. Once that trust between my sergeant and I was restored, morale improved tremendously. The leader became irrelevant.

Leaders who uphold professional standards are also seen as role models, inspiring others to emulate their behavior and contribute to a positive workplace culture. I don’t know if you ever were told to be like someone, maybe an older sibling or another colleague. When you know that they are no better, or worse, than you are, it is hard to emulate them. We look up to people, leaders, and historical figures because they inspire us through their actions and professionalism. A person with a solid shoulder is reliable.

Leaders can also use professionalism to impact the culture of the organization. When leaders demonstrate respect, integrity, and fairness, they set a standard of behavior that permeates throughout the team. Professional leaders create an environment where employees feel valued, respected, and empowered to perform their best work (Tschannen-Moran, 2004). This, in turn, fosters a culture of accountability, collaboration, and high performance.

In contrast, leaders who fail to maintain professional standards can create a toxic work environment, where poor behavior, favoritism, and a lack of accountability undermine team morale and productivity. Professionalism, therefore, is not only beneficial to individual leaders but also essential to building a thriving organizational culture. Lack of standards at your workplace is the new standard.

Professionalism also allows more effective conflict resolution. Conflict is inevitable in any workplace, but professional leaders are adept at handling it with tact and objectivity. When disagreements arise, professional leaders approach conflicts with a problem-solving mindset rather than allowing emotions to escalate the situation (Rahim, 2011). They remain impartial, actively listen to all parties, and work towards a fair resolution that aligns with the organization’s values and goals. This level-headed approach to conflict resolution minimizes disruptions and helps maintain a positive and productive work environment. It takes competence to know how to resolve those conflicts.

Furthermore, professionalism in conflict resolution signals to employees that their concerns will be addressed with fairness and respect, which helps to build trust and reduce workplace tension. Leaders who exhibit professionalism in these moments show that they are capable of handling difficult situations with poise, which in turn strengthens their credibility and authority. Especially how professionalism allows for due process to resolve those concerns. Competent and professional leaders can direct appropriate actions to the proper ends.

This article was developed to support good leaders and supporters. Click below to join the premium subscription to keep reading and learn more tips on building professionalism.

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