In any organizational setting, meetings are crucial for discussing strategies, making decisions, and fostering collaboration. However, the value of these meetings largely depends on the participants' contributions. Every voice in a meeting has the potential to influence outcomes significantly. This article explores the importance of speaking up in meetings, strategies to build the courage to contribute, and scenarios where it might be prudent not to speak up.
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In the enormous amount of meetings that I had to attend in my life, I have learned that meetings serve two functions. They are either used to inform the team or achieve a decision from the leadership. Anything outside of this, I found, was a waste of the team’s and your time. Most meetings will fall under the information side. Knowing this can serve supporters as an incredible benefit to building effective meetings.
For decision-making meetings, supporters should develop a decision matrix to inform and receive a decision from senior leaders. Teams waste their time if they don’t seek decisions from people who have no authority to make that decision. Knowing when a meeting is for decision-making and which is for information will allow you to focus on building a more concise meeting agenda. Decision-making meetings will still have information flow from leaders to supporters and back to the leaders, but if you don’t allow time to make the necessary decisions and spend all the time on information; meetings and productivity will suffer.
It still takes planning and developing to have an effective meeting. My rule was if people are not getting anything from a meeting, cancel it. If you cannot cancel it, make it effective. I routinely sought feedback from those who attended meetings I ran or attended to determine if we were informing them effectively. We worked to figure out what was beneficial and what was not. Even when I was the senior leader, I asked those who attended meetings if the information provided was useful, impacted their mission positively, and who else could join us to improve it. Yes, this took some mentorship for my supporters to understand the bigger picture, but it eventually made meetings productive.
I once chaired a meeting that involved the entire Pacific Command, including the Army, Marines, and Navy. Several dozen units, thousands of personnel, and a myriad of mission sets over 5 different time zones from Thailand to Washington D.C. The meeting was for information to the United States Pacific Command and other Army staff to manage a major exercise across several countries. Due to the time zones, I had to run the meeting every Monday, Wednesday, and Friday at 5 am. This meant I planned and prepared the meeting all day on Sunday, Tuesday, and Thursday.
The key to that meeting was routine, everyone had a voice, and all types of information were key. My routine was making sure that I was online to run the meeting through voice and video chat 10 min before the meeting time, at the same time each day. People relied on that consistency. But that isn’t all you need to do to get people to come to your meeting. I had to make sure that each key stakeholder had an agenda slot to address their concerns or discuss their information. Lastly, I deliberately made sure that any voice that spoke up was heard and addressed by all parties.
Some meetings could go long, some would go smoothly. After the exercise was complete, all I heard from members across the Army was how effective the meeting was and in one case, the most informed they have ever been for this type of operation. It was so efficient that they still use my template for these exercises to this day. It taught me to use meetings correctly and make sure that people have their voice.
One of the primary reasons why it is important to speak up in meetings is the value of diverse perspectives. When individuals from different roles and experiences share their insights, the group's collective intelligence is enhanced. This diversity of thought can lead to more innovative solutions and more effective decision-making (Nemeth, 1986). Individuals from different roles also allow you to cover the spectrum of the topic you need to cover. If I didn’t have the supply clerk in Hawaii discussing parts flow, or the engineers in Thailand needing supplies, those missions would have suffered or slowed.
Speaking up in meetings also strengthens team dynamics. When supporters actively participate, they contribute to a culture of openness and trust, where ideas are freely exchanged, and everyone feels valued. This can improve overall team morale and productivity (Edmondson, 1999). The first few meetings I ran were awkward, to say the least. I remember a unit requesting support and no one responded even though the right person was in the meeting. I had to contact them offline to let them know they were allowed and obligated to speak up. Once word got out that I accepted people’s points of view, the information flowed freely for all to benefit.
From a personal career perspective, speaking up in meetings can showcase an individual’s knowledge, confidence, and leadership potential. Regularly contributing valuable insights can increase organizational visibility and potentially lead to career advancement opportunities (Sims, 2002). I benefited from all this knowledge in my meetings when I went to the senior leader briefings. As the Army Forces Logistics Officer for the exercise, leaders across the Army required an update from me. When I had more or sometimes better answers than those leaders and staff, who do you think got the credit, and soon those staff leaders were attending my next meeting?
The key was never using information to bludgeon others. When that senior staff officer started attending my meetings for updated information, I welcomed them and showed them why my meeting was so successful. They benefited themselves and turned right around and told their leaders. At the end of the exercise, Senior leaders and staff were aware of how logistics ran for these exercises and they all knew who made that happen.
Building Courage to Speak Up.
Many individuals hesitate to speak up in meetings due to fear of judgment, rejection, or conflict. This fear can stem from past negative experiences, lack of confidence, or the perceived authority of others in the room (Detert & Edmondson, 2011). Understanding these fears is the first step toward overcoming them. Knowing the meeting topic, knowing your subject matter of expertise, and even discussing the meeting agenda with the organizer can diminish some of those fears.
Don’t overlook working and networking with the meeting organizers. You can set yourself up for a lot of success if you know what the meeting’s focus is and when certain topics will be introduced. When I knew these simple points, I was able to develop a readied statement for when one of my topics was introduced. If I was prepared well enough, I could provide the right information to the right people, at the right time.
Another tip for supporters and leaders is to have a closeout in the agenda. A closeout allows for everyone attending to have alibis, last comments, or other thoughts to add to the meeting. It is a great way to allow the more timid personnel to speak up. It is also a great technique to allow follow-up questions or discuss anything that might have been missed. When you put this into the agenda, it ensures this process happens.
Strategies to Find Your Voice:
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