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Week 39: Leading through Gossip
Is the rumor mill working rent-free in your organization?
November 08, 2024
Guest contributors: TheDavarkGroup
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“It's all about the he said, she said …” - Limp Bizkit

Gossip is inevitable in many organizational environments, often arising when formal communication channels break down or when leadership lacks transparency. It can spread quickly through informal networks, and while some view it as harmless chatter, gossip can have destructive consequences if not managed properly. Leaders must understand the root causes of gossip and its potential impact on an organization, and implementing strategies to counteract its effects are essential leadership skills.

Sources for this Article:
  1. Kurland, N. B., & Pelled, L. H. (2000). Passing the word: Toward a model of gossip and power in the workplace. Academy of Management Review, 25(2), 428-438.

  2. Michelson, G., Van Iterson, A., & Waddington, K. (2010). Gossip in organizations: Contexts, consequences, and controversies. Group & Organization Management, 35(4), 371-390.

In no other place in my life, and all my jobs, has gossip been more prevalent than in the military. I want you to try to imagine an organization that impacts your life, inside and outside of that organization. It intertwines into everything on and off duty. We tend to say you are a Soldier 24 hours a day, 7 days a week. As a commissioned officer, some laws govern your conduct on and off a military base regardless if you are working or not.  This means that your family, your friends, and neighbors will also be impacted.

One of the biggest gossip lines is from the spouses of Soldiers. It ranges from people who know more than the commanders, to people who hope they can will a thought into existence. Can you fault a loved one for wanting the best for their Soldier? To frame this easily for my readers, think about how much gossip a unit receives when they are getting ready to redeploy from combat. Now multiply that tenfold for when a unit was extended for any reason past its original redeployment date, and a new date is set for that unit.

Staying with this redeployment example, I will share my biggest gossip experience that changed my understanding of communication. I will reference back to this example throughout the article to ensure it resonates with you. As we always want to look at both the leadership and supporter side of the workplace, try to imagine your actions, reactions, and attitudes from both perspectives. I will start my story with my first deployment to Afghanistan.

When we arrived in 2012, our assignment placed us in Kandahar Air Base, Afghanistan. My unit was responsible for the logistics operations of the western half of the country. We supported a U.S. Army Division, Marine Expeditionary Force, other joint operations, and multi-national partners. The original deployment was scheduled to last a full year. About halfway through my tour, I was reassigned to the senior planner of my unit. I was responsible for looking forward, 6 to 18 months. Which made me the guy everyone talked to about redeployment, including spouses in the United States. The Gossip Wars had begun.

How Gossip Arises.

The initial gossip about my unit’s redeployment was centered around the U.S. President's decision to begin extending unit deployments to Afghanistan to 15+ months. This ‘worked’ in Iraq and they wanted to do the same in Afghanistan. While the U.S. government worked on their decisions, obviously Soldiers and Families in my unit wanted to know if this would affect us. I experienced a similar but opposite scenario in my last tour in Iraq when the extended deployments ended and our unit went home early. The gossip was all over the place during that deployment as well.

Gossip often arises in environments where employees feel uncertain, insecure, or uninformed. In these situations, individuals may turn to speculation to fill knowledge gaps or as a way to bond with peers. Organizational changes, such as restructuring, layoffs, or leadership transitions, are common triggers for gossip, as they create uncertainty and fear. Leaders who fail to provide clear, consistent communication may inadvertently contribute to a culture where rumors thrive. 

In my situation, we weren’t told much about our redeployment. As leaders, we could not correct the gossip that was spinning about our redeployment date. We had to rely on the government to inform us before we could quell the discussion. The only thing that we could do was present the facts of what we knew when we had it. My leaders and I did what we could to minimize gossip and we will discuss more in the premium section below.

Additionally, much of the gossip was centered on the policy decisions that our leaders made during my deployment. I would listen to Soldiers in line at the dining facility or walking around the base talking about what they ‘heard’ or what so and so ‘said.’ Their rumor was more based on confirmation bias rather than uncertainty. They hear a person talk about a specific issue and it validates their opinion, regardless of the truth. Employees may use gossip to express dissatisfaction with management or policies without formal feedback mechanisms (Michelson, Van Iterson, & Waddington, 2010).

Leaders must understand that even if they communicate effectively, there may be a group or individual that will start gossiping to validate their opinions. They will use gossip to reinforce gossip itself. This creates a gossip tornado that destroys truth in its path. Many times it is for selfish gains, but in some cases, it can just be misinformed people trying to avoid a crisis. It is both a leader's and supporter’s duty to ensure that the truth is the goal, not the hope of being right nor a hope of a favorable outcome.

Gossip can also derive from malicious intent. Some employees may start a rumor, whether true or not, just to enhance an issue about a person. Insinuating a narrative if someone else might get a promotion or bonus instead of them. Although still malicious, with possibly good intentions, an employee might often use gossip to start change, not being able to go through normal channels. Using a rumor that leadership was going to make a change to get others to talk about it might place pressure on leaders to make the change.

Each reason for gossip brings a level of complexity to defeating it. But the overall goal is still the truth. This is why I never agree when people say, ‘Perception is reality.’ Often it is the opposite. It is up to leaders to identify these types of gossip and replace them with truth. Doing the due diligence to seek the truth even though it might fuel the gossip or create more, will build trust in information flow.

My section’s due diligence added to the craziness of the gossip during my deployment when my subordinate discovered that many of the logistics units would redeploy home at the same time. When we briefed our leaders, there was a significant concern about the continuity of operations if we allowed that to happen. Before our leaders could make a decision, the rumors were already flying on who and when units would go home. This was not the only impact gossip had on this deployment.

The Impact of Gossip on an Organization.

Unchecked gossip can damage trust, erode morale, and create a toxic work environment. Gossip often leads to misunderstandings and exaggerations, which can harm relationships among team members and between employees and management. It can undermine leadership credibility, reduce employee engagement, and contribute to higher turnover rates. In extreme cases, gossip can lead to bullying, workplace cliques, and a divided workforce, severely impacting organizational productivity and culture (Kurland & Pelled, 2000).

When everyone found out that we might go home early, or get extended longer, the gossip began to erode morale. Everyone had various reasons to stay longer or go home sooner. When the gossip winds turned in either direction, you can imagine half of the unit getting too much hope that they were right. When those winds didn’t pan out for them, you can imagine that the other half losing faith.

It tore through the units with one faction or clique forming to fight the others on who was right. I wouldn’t have been surprised to find out after that deployment that there was an illegal betting pool on what day we finally went home. But I quickly found that the first time I could not provide a definitive answer to my subordinates or peers, I was the bad guy ‘holding back’ or ‘lying.’

It also became difficult to plan anything after our redeployment. Not knowing which gossip was true and which would become false led to not knowing what we would do once we were home and returned to home station operations. Leaders wanted to make decisions, even wanting to send personnel home to begin other missions but couldn’t. This became another issue on the long list of issues of how gossip damaged trust.

That lack of trust developed cliques of people who felt that the unit leadership was lying, some thought they were not telling us for specific reasons, and some felt that they were just being mean. As we have discussed before in several of our leadership articles, trust is important to workplace culture, productivity, and cohesion. Gossip was able to rip that trust out in a matter of months.

This increased with the spouses at home. Not only hurting the unit but also our Families. I received a consistent bombardment of emails from family members wanting information on their loved one's return. When I could not answer, mostly because I wasn’t told either, they would attack me in the same way as the Soldiers did. Trust got damaged so badly, that when we finally did get information on our redeployment, no one believed it. It became hard to talk to anyone about our end of tour. This went on until we developed ways to control or minimize gossip.

I wouldn’t say that our workplace became toxic but I have seen and heard of other deployments developing toxic traits. Providing Soldiers with just enough hate for the military that they choose to find another employment. Gossip can ruin opinions and hope, especially when gossip is not dealt with properly. Something that I want all of you to continue reading as premium members as we discuss what to do with gossip. Premium members will also learn how my story ends.

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Week 40: Politics at Work
Can Rage Against the Machine and Netflix teach us about politics and work ethics?

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Harris-Trump debate - what to watch for
 
In today’s polarized climate, politics often seeps into various aspects of life, including the workplace. However, integrating political opinions and discussions at work can create conflict, discomfort, and reduce productivity. It is critical for employees, especially supporters in a business environment, to maintain an apolitical stance to preserve a harmonious and focused workplace. This article will discuss strategies for employees to remain apolitical, how to politely advise others to refrain from political discussions, and tips for managing political activities outside the workplace.
Sources for this Article:
  1. Black, J.S. et al (2012). Organizational Behavior. OpenStax. Rice University, 13.3 (accessed on 01 October 2024 at https://openstax.org/books/organizational-behavior/pages/13-3-political-behavior-in-organizations).

  2. Rage Against the Machine. ratm.com.

  3. Schneider, G.S. (2017). Che Was a Racist, Homophobe and Mass Murderer. Human Progress Blog Post.

  4. Shaw, L. (2024). Netflix Cancellations Spiked After Reed Hastings Donated to Kamala Harris. Bloomberg.

In a broader sense, politics is defined as “the resolution of differing preferences in conflicts over the allocation of scarce and valued resources” (Black, J.S. et al., 2012). In a simpler sense, it is taking sides at work. In a more detrimental sense, it is harassing or enforcing political views on other employees without consent. Politics is a symptom or result of human interaction forming groups. So whether it is political party ideologies, political maneuvering, or controversial subjects, I want to give you the reader some tips to manage politics in your workplace.

Politics is impossible to avoid because it derives from “an absence of established rules and procedures and a reliance on ambiguous and subjective criteria” (Black, J.S. et al, 2012). We see a need to resource an event, group, or person, and we establish the rules for that resourcing. Others might disagree with that decision and political maneuvering ensues. Readers should remember that politics will happen in your workplace especially as scarcity gets greater and when uncertainty increases.

What political climate we want to avoid in the office is on resources or ideas that have little to no interest in the organization. In cases where politics have an impact on the business, it is still prudent to avoid heated discussions at work and supporters should never impose their views onto others. It is always better to pick your arguments well and avoid controversial subjects, especially if others are not consenting (cubicles do not offer soundproofing). Supporters must know what political discussions are taboo, remain cognizant of what conversations they engage in, and when to stay silent.

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Remaining Apolitical in the Workplace.

Remaining apolitical in the workplace is not about hiding one’s beliefs or being passive, but about recognizing that professional settings function best when focused on shared goals rather than divisive topics. Employees can maintain an apolitical stance by refraining from initiating political conversations, avoiding public displays of political affiliations (e.g., wearing buttons, displaying posters), and ensuring that their social media presence does not bring political controversy into work-related discussions. By choosing to keep political opinions private, supporters can protect the collaborative nature of the workplace and avoid the risks of alienating others with differing viewpoints.

As an interesting example, I offer the band Rage Against the Machine. Band Members Brad, Tim, Tom, and Zack originated in 1991, in Orange County, California (ratm.com). They were widely known as political activists in the music world. In fact, in concerts that I attended, there were always political activist booths set up in the arenas, outside the stadiums, or inside the venues they played. Even their music is charged with political commentary and lyrics.

The band, when inducted into the Rock and Roll Hall of Fame, claims they were the first band to shut down the New York Stock Exchange, sue the U.S. State Department, and help support Mexican rebel Zapatista (ratm.com). The lead singer Zack was also well known for wearing a shirt and supporting Che Guevara. Both of these leaders are communists. The reason I mentioned this is that as a former fan, this is the point that I learned the first lesson of not bringing politics into work.

If you are against government oppression and the evils of tyrants, like this band espoused, the worst thing you can do is support communism or socialism. That form of government has oppressed and killed more people than any other ideology in the history of humanity. My point is that their views are hypocritical, and if you express political views like this at work, you risk others finding you untrustworthy and less productive within your team. As a supporter, taking on hypocritical political views is a great way to eliminate you from a cohesive team.

I am not saying that you can never discuss political topics or even erase politics from human interactions, including at work. I am saying that if you do decide to discuss politics as a business, or at work, you should choose to not take sides or focus on the facts. You can remain apolitical by not taking sides. This allows you to highlight something that happened without joining a particular viewpoint, which is important if that ideology is horrific. Representing a political ideology with only facts also allows you to discuss those beliefs as an observer rather than a participant. It would have resonated differently if the band had just said people are fighting in Mexico for their independence. Instead, they choose to participate, hypocritically from their music’s message, and alienate part of their fans. 

Predictively, I was not the only one who noticed the political stance and became a former fan. Especially when learning that their support for Che Guevara, and others like him, was supporting a racist, homophobe, and mass murderer (Schneider, G.S., 2017). It was the nail in the coffin for my support for the band. I learned when you take political stances at work, you risk alienating customers and profits. It also shows that some topics require severe limitations or outright banning for being grossly offensive.

Another outright ban should be an employee who harasses others with political views. Someone who inputs their opinions into conversations they were not invited into or imposes their political views onto others in the office. This pushes people away to working with other members on that team or finding other ways to work around that employee. People are excluded from events, work, and productivity. Instead of developing positive topics that are appropriate or valuable, the team is weakened.

Fostering an inclusive environment often means recognizing that not all topics are appropriate for every setting. Politics can ignite strong emotions and create unnecessary divisions among teams that should focus on collaboration. Supporters reducing dangerous political discussions can focus on shared professional objectives and finding common ground within the business context. Helping employees work together harmoniously, regardless of their personal political beliefs.

However, political conversations at work are not the only detrimental form of politics. Human interactions between people will always generate political dynamics when resources are in question. This is a key part of business, making politics at work an inevitability. But since politics can benefit those interactions, politics is not inherently bad, I will label the negative aspects of politics at work as power corruption.

Power corruption occurs when someone tries to undercut a leader or attempts to seize informal power without credentials. You may have witnessed an employee who always tries to take charge, but when in charge, fumbles their way through the project. Maybe you encountered that person that tears others down to give them the appearance of power. Each, and other examples like it, are political plays to control resources. Resources such as attention, time, top-rated performance reviews, or funds. 

Power corruption is a quick way to create a negative work culture. Supporters should focus on team efficiency over how much better they are over the rest. I was taught as a young officer that there is no better indicator of a good officer than success. Once I learned to directly impact my success, I was taught to impact others’ success. Success created a better work environment and a positive culture that others wanted to join. Instead of in-fighting and power plays, we accomplished our goals and spent our precious time winning. Eventually, we celebrated as a team versus focusing on how to undermine the next team that showed promise. This also held much more value as a top-rated evaluation.

Power corruption compromises good ethics by using negative politics and creates a lack of innovation. A team or supporter that introduces a new way of accomplishing the company’s goals is met with “a barrage of resistance from different sectors of the company” (Black, J.S. et al, 2012). Employees use the “famous ‘not-invented-here syndrome,’ the tendency of competing groups to fight over turf, and the inclination to criticize and destroy any new proposal that threatens to change the status quo. Other groups within the company simply see little reason to be supportive of the idea” (Black, J.S. et al, 2012). Political opinions over resources become the stagnation that kills your organization.

It is a difficult situation to avoid. The critical piece for an apolitical workplace in this situation is to remain professional and supportive. Everyone needs to fight for the resources they need. Networking and informing leaders is a better and more efficient way to get those resources. Negative culture appears from jealousy, back-stabbing, and tribalism. When supporters develop an us versus them attitude, it does nothing to help your business. It is no longer positive competition but cliques. Politics becomes central to getting what you can, post-apocalyptic style, rather than facts and innovation.

An apolitical environment thrives on mutual trust between teams. Supporters who present facts that best relay their requirements over time will win their leader’s resource decisions. You shouldn’t need to back-stab another supporter to get what you need, and you shouldn’t need to tear down new ideas just to get ahead. If you do not agree with an idea, consider why, and present that in a professional manner. Let the facts determine the decisions and who should get the resources that are needed. You will find this builds a positive culture where everyone can succeed in their endeavors.

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Advising Others to Avoid Political Discussions.

Supporters who witness colleagues engaging in political discussions may need to step in and guide the conversation toward more productive, work-related topics. This can be done tactfully by shifting the focus and reminding colleagues of the professional setting. Phrases like, ‘I understand you’re passionate about this, but let’s focus on the project at hand,’ or ‘we should discuss it after work,’ can help gently steer the discussion away from potentially divisive topics.

Listening to others is a great way to learn topics that are normal or taboo. When you are discussing something and someone says they don’t want to talk about it, this is a good sign that this topic is not safe for work. Supporters can also provide topics that are not appropriate to their leaders. Working as a team to reduce political topics that are taboo is a good exercise in positive team dynamics.

In more formal contexts, companies can create policies that promote professional conduct and discourage political discussions, especially when they distract from work tasks. Supporters and employees in leadership positions can advocate for and uphold these policies, helping ensure the workplace remains neutral and focused. They can also serve as role models by emphasizing the importance of inclusion, respect, and focusing on common professional goals.

When political discussion gets out of hand, supporters and leaders can admit their mistakes and work to remedy the infraction. Many conversations that went sour can be easily remedied with a simple apology and insistence to work out a solution. Supporters should recognize good faith discussions and allow for those situations to repair themselves.

For power corruption, it is important to understand where leadership is formally established. As a supporter, do your best not to cut others out, or belittle others for your gain. As we talked about last week, don’t use rumors to take advantage of your fellow employees or your leaders. If you do not know who is in charge, ensure that your leaders assign leadership appropriately.

Another way to reduce power corruption is to hold your comments about what another team is doing if you have nothing to do with them or their project. The adage of ‘stick to your lane’ applies to avoiding political conversations just as much as remaining competent at work. Wise supporters know when they need to speak and when they need to listen.

Supporters who use power corruption as a work ethic eventually find themselves alone and unsuccessful. I often find that people get short gains, or successes, only to trade them with failures or struggles long term. How you treat others does get reflected upon you in time. It also erodes trust and confidence throughout the team. In my articles, trust is a major part of building a great place to work. As we discussed above, if you want the best evaluation for bonuses or promotions, your best actions are to personally succeed and then help others to succeed.

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Managing Political Life Separate From the Workplace

In our Week 38 article, we discussed social media for leaders. Supporters have a role as well making sure they make good decisions when posting on social media. Ensuring that sensitive material is withheld or operational secrets are not exposed is part of the decisions you should make before hitting that submit button. Using private accounts to discuss political topics might be ok in your organization, but remember to remain legal and learn the lessons from this article as well.

It is natural for employees to have political views and engage in political activities outside of work. However, managing the separation between personal political life and professional responsibilities is crucial. Employees should ensure that their political engagement, including any social media posts or public activities, remains independent of their professional lives. This is especially important in roles where political statements may be associated with the company, potentially creating reputational risks.

To effectively manage this separation, employees can adopt practices such as compartmentalizing their social media presence by maintaining separate professional and personal accounts. Additionally, being mindful of privacy settings and how public posts may be perceived can help protect an individual’s professional standing. Ensuring that personal political activities are conducted outside work hours and not using company resources for political purposes are also essential for maintaining the separation. (Check out Week 38 for more tips).

Also, understanding what political views are detrimental versus those political opinions that are more mundane can save you from meeting with human resources or leadership. It can also help you avoid legal actions, lawsuits, or administrative actions. Posting that you are glad a group of people were killed will spotlight negative opinions on you that not many organizations will be fond of you saying even off duty. Conversely, posting a horrible incident that happened is reporting on facts and most businesses would find it mundane. See the difference?

A great example of this just happened in July 2024. The Netflix Executive Chairman, Reed Hastings, posted on x.com that he supported Kamela Harris and hoped she would win the upcoming election in the U.S.A. He also stated in an interview that he donated $7 million to the Democrat Party. Although Reed Hastings did not do this on behalf of Netflix, “three days later after the donation became public, July 26, was the single worst day for Netflix cancellations this year” (Shaw, L., 2024). I doubt these two events were coincidental.

You might take these events as to never talk about politics or a CEO should not get political. I would argue, and after reading this article I hoped you would agree, that it is impossible to separate from politics. The takeaway from Mr. Hasting’s actions is that he made it public. Almost, gloated about how he was helping a particular political side to win. If Mr. Hastings, who we all knew supported previous Democratic Party candidates and policies, made a donation privately and never discussed it, I believe that there would have been a different outcome.

In that case, even if that donation was leaked, and he made it clear it was private, Netflix would not have incurred such a loss. The lesson learned for leaders and supporters is that you have political opinions, and it can be effective to share those opinions in the right settings. Share them appropriately, make sure it is stated that they are your private opinions, and never force your beliefs onto others. If we can live in such a way, I believe your workplace will thrive, business will not suffer, and you might bring back some sanity to your private life.

Maintaining an apolitical workplace is critical for fostering unity and collaboration. By focusing on shared professional goals, tactfully advising colleagues to avoid political discussions, and maintaining clear boundaries between political and professional life, employees can help create a harmonious work environment. These strategies promote productivity and protect the organization from potential conflicts and divisions that can arise from political engagement at work.

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Week 44: Upward Feedback
Is there a way to tell your boss they aren’t God?
“Mistakes should be examined, learned from, and discarded; not dwelled upon and stored.”– Tim Fargo
people wearing inline skates going upstairs
Photo by Michael Prewett on Unsplash

In modern organizational structures, bottom-up feedback is increasingly recognized as a crucial mechanism for fostering transparency, innovation, and a cohesive culture that encourages growth and adaptation. Bottom-up feedback, in which supporters (employees) offer their leaders insights, evaluations, and constructive criticism, enhances a collaborative and responsive environment. Today we explore the benefits of bottom-up feedback in the workplace, outline effective methods for submitting feedback to leadership, and for premium members, we will discuss tips for supporters to approach feedback constructively and professionally.

Sources for this article:
  1. Anseel, F., Lievens, F., Schollaert, E., & Choragwicka, B. (2015). Reflection as a strategy to enhance task performance after feedback. Organizational Behavior and Human Decision Processes, 131, 1-16.

  2. Ashford, S. J., & Tsui, A. S. (1991). Self-regulation for managerial effectiveness: The role of active feedback seeking. Academy of Management Journal, 34(2), 251-280.

  3. Edmondson, A. C. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2), 350-383.

  4. London, M., & Smither, J. W. (1995). Can multisource feedback change perceptions of goal accomplishment, self‐evaluations, and performance‐related outcomes? Theory‐based applications and directions for research. Personnel Psychology, 48(4), 803-839.

  5. Scott, S. G., & Bruce, R. A. (1994). Determinants of innovative behavior: A path model of individual innovation in the workplace. Academy of Management Journal, 37(3), 580-607.

  6. Zenger, J., & Folkman, J. (2013). The extraordinary leader: Turning good managers into great leaders. McGraw-Hill Education.

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Organizations practicing bottom-up feedback see improvements in morale, productivity, and overall decision-making, as this type of feedback provides leaders with a closer look at operational realities, workplace dynamics, and evolving challenges. We discussed many ways to conduct after-action reviews (post-mortems) in Week 29, and we also discussed constructive feedback in Week 12. Organizations that are not able to provide, process, and adapt to feedback become stagnate and fail at learning from their mistakes and successes. However, addressing feedback to leaders can either become a minefield or a huge benefit to workplace culture. Let’s learn these benefits to the workplace and how to give feedback correctly.

The Benefits of Bottom-Up Feedback in the Workplace.

Bottom-up feedback is part of open communication between employees and leaders. It enhances transparency and mutual respect. That means that employees and leaders have a culture of predictability and trust. When supporters can trust their leaders, they care about the supporters' concerns, and they can predict the actions or efforts of their leader; it makes work a place where people want to stay. Supporters who can make relevant points on a leader’s actions also lead to them having a voice.

When employees feel empowered to voice their thoughts, leaders gain access to diverse perspectives that may be overlooked in top-down decision-making structures. According to research by Anseel et al. (2015), feedback in this direction creates a culture of trust, which strengthens relationships and improves engagement across the organization. Leaders become more receptive to concerns and insights, knowing they are grounded in the day-to-day experiences of their team members.

When I was a commander, I created (well my Soldiers built it but it was our idea) an anonymous feedback box that my First Sergeant and I had the only key to unlock. The purpose of this box was to allow anyone to say anything with anonymity. In the age of computerized communication, handwritten notes become harder to identify. The feedback that I received was instrumental in improving the quality of life for my Soldiers while deployed to Iraq. Much of the feedback was items that I could impact, while some pushed me to fight for my Soldiers in other organizations. 

It was a great way to receive feedback that otherwise some of my Soldiers would not have given me. Losing out at making those improvements. Leaders and supporters need to understand that bottom-up feedback will give you a better chance to improve the workplace and productivity. “We found that reflection without feedback did not improve performance” (Anseel et al., 2015). In other words, their study showed that errant improvements, ideas without feedback, were less likely to have improvements that benefited the workplace.

Supporters can use these ideas to build trust with their leaders, and I have found that the leader gains trust with their supporters. The supporter should know about their leader's work and have an understanding of what is important. But when feedback is two-way, and meant for constructive improvements, I gained a lot of faith and trust in my supporters. It gives you a chance to hear that they know the mission. It also gives you a chance to observe how they provide good feedback. This gives leaders and supporters a solid understanding of where their minds are, as well as what their concerns are at that moment.

The process also mitigates the “echo chamber” effect, where leaders may otherwise only receive information that reinforces their existing beliefs. With diverse viewpoints, leaders can make better-informed decisions that consider both strategic objectives and operational realities. Common existing beliefs can be correct, but supporters that give their leaders conflicting viewpoints will allow the leader to make the better choice. If everyone just goes with the flow of opinions, that echo chamber creates one-way solutions in many cases. More ideas assist with more innovation.

Employees working directly with clients, projects, or on the front lines often identify challenges and inefficiencies that leaders might not see. Through regular feedback, employees can suggest alternative approaches, new ideas, or corrective actions that lead to improvements. Employees who actively participate in solution generation are more engaged and satisfied with their roles, contributing positively to organizational success (Scott & Bruce, 1994). You can also see this in cross-team feedback, helping other teams improve their processes. Regular feedback creates positivity that enhances commitment and accountability, driving continuous improvement across departments. Let’s discuss how organizations can receive feedback to assist supporters.

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Appropriate Ways for Supporters to Submit Feedback.

Organizations can implement formal channels, such as suggestion boxes, regular feedback sessions, or anonymous surveys, to facilitate open communication. Such structured approaches allow employees to express themselves without fear of retribution, especially in cases where feedback may be sensitive. Structured feedback channels ensure that feedback is organized, making it easier for leaders to analyze trends and prioritize areas for action.

One military method for feedback was called a sensing session. This was a group discussion based on rank. It was set up with those supporters and the commander (leader) to allow direct feedback. In some ways, the group style provided barriers for people to open up, but in many cases, group support of an idea enhanced that direct feedback. Once the floodgates opened with one topic, sharing became easier and easier. It also takes a leader who can understand to not get defensive and allow supporters to open up. Much of what we talked about in the Week 12 article.

Conversely, the military also had an open-door policy. This allowed supporters to meet with leaders at all levels individually without any other leaders getting in the way to stop them. Of course, supporters should attempt to solve problems or provide feedback at the lowest level, but when that doesn’t work, an open door with the senior leader could be just the right move to get action. Supporters who use individual interactions with leaders correctly can have great effects with bottom-up refinement.

Regularly scheduled one-on-one meetings between employees and leaders offer another effective format for bottom-up feedback. These meetings allow for real-time communication and immediate clarification, which is essential for sensitive topics. In a supportive setting, employees can voice concerns directly and discuss their ideas in depth, while leaders have the opportunity to respond and seek further insights (London & Smither, 1995). Regular one-on-one meetings also allow supporters to prepare effectively.

After a project is completed, project-based debriefs such as after-action reviews or post-mortems serve as an ideal opportunity for employees to provide feedback on the project’s challenges, successes, and areas for improvement. This type of feedback session is particularly effective because it is focused and relevant to recent experiences, making it easier for both leaders and employees to identify actionable insights. “Fast-paced work environments require learning behavior to make sense of what is happening as well as to take action” (Edmondson, 1999). Teams that learn from their actions perform better and have improved psychological safety.

Tips for Supporters on How to Give Feedback to Leaders. (Premium Content Below)

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Week 43: Professionalism
The Importance of professionalism in leadership
 
man wearing gray notched lapel suit jacket standing
Photo by Hardini Lestari on Unsplash

Professionalism is a cornerstone of effective leadership and a key determinant of a leader's ability to inspire trust, maintain credibility, and foster a productive organizational culture. Leaders who embody professionalism not only set the tone for their teams but also influence the overall success and sustainability of the organization. This article explores the benefits of professionalism in leadership and offers practical tips on how leaders can maintain professionalism in the workplace, even in challenging situations.

Professionalism encompasses many attributes, including competence, accountability, integrity, and respect for others. In today's fast-paced and competitive business environment, the need for leaders to maintain professional behavior is more critical than ever. Each attribute could be a separate article but I will address them generally today so we can explore their impacts on professionalism. Try to think of a leader that mastered or a leader that did not master, each of those attributes. What effect did it have in your workplace?

Sources for this article:
  1. Bass, B. M., & Bass, R. (2008). The Bass Handbook of Leadership: Theory, Research, and Managerial Applications (4th ed.). Free Press.

  2. Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611-628

  3. Goleman, D. (1998). Working with emotional intelligence. Bantam Books.

  4. Rahim, M. A. (2011). Managing conflict in organizations (4th ed.). Transaction Publishers.

  5. Tschannen-Moran, M. (2004). Trust matters: Leadership for successful schools. Jossey-Bass.

  6. Wang, H., Tomlinson, E. C., & Noe, R. A. (2010). The role of mentor trust and protégé internal locus of control in formal mentoring relationships. Journal of Applied Psychology, 95(2), 358-367.

The first attribute that supports professionalism is competence. I had a leader once tell me that competence is the best attribute to success.  Louie Pasteur once said, “Luck favors the mind prepared.” It is a reference to luck being less necessary if you know what to do. Competence will allow you to deal with a greater amount of uncertain circumstances, as well as more efficient productivity. You no longer need to be lucky, you are just good.

Competence also garners respect in many circumstances. People at your workplace will gravitate to you when they know that you are competent. You will become the person to talk to and rely on at work because you know what is right. I think we have all worked with someone who knew everything about a particular aspect of the business or was knowledgeable about an aspect of the project that impacted completion. They become an asset to those activities.

Accountability was discussed in our “Week 6: Accountability as a Supporter” and for leaders in our “Week 11: Accountability and Responsibility.” You should take some time after this article to go back and read those to learn how important accountability is to an organization. Those who lack accountability for their actions and for the work items they are given rarely show proper professionalism. A leader understands why rules are in place, for various reasons, and abides by them for the greater good. Not taking the time to understand those reasons and acknowledging the importance of them to everyone is a fast track to unprofessional conduct at work.

Similarly, integrity is extremely important in maintaining trust. We discussed integrity in “Week 18: Integrity in Followers.” I think many of you have discovered a lie from a friend or partner and found it difficult to recover. In some cases, a person's lie unraveled everything and the relationship was destroyed. Integrity is an attribute that you cannot separate from workplace etiquette. But remember that integrity is not just telling the truth but doing what is right. Having integrity will gain you respect.

Having respect is necessary for leadership but respect for others is morally important. We have discussed respecting others in several articles as a way to build trust. Trust is essential to team dynamics and productivity. People who do not respect others have issues building friendships, workplace camaraderie, and eroding their teams. Disrespecting others should be considered by any leader as a termination criterion, especially after training is instituted.

These attributes help us appear or inculcate professionalism. If you master these attributes, you will project professionalism more effectively and you can begin to spend your time and focus on other priorities. Lack of professionalism will place you in a position where you have to focus on human resource issues and possible legal issues. Let’s explore why leaders should remain professional at work.

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The Benefits of Professionalism in Leadership.

As we discussed above, having those attributes leads to overall trust in your organization. Leaders who demonstrate competence, accountability, and a strong moral compass are more likely to earn the trust of their teams, clients, and stakeholders (Wang, Tomlinson, & Noe, 2010). When trust is established, it enables open communication, collaboration, and effective decision-making, all of which are crucial for organizational success. Moreover, a professional demeanor signals to others that the leader is dependable and capable of navigating complex challenges without compromising their integrity or the organization’s values.

I have had several leaders or colleagues in my military career who were empirically untrustworthy. They fast-talked or patronized their way out of problems. Once I heard them tell someone else the opposite of what they told me, any trust I had for them was lost. Research shows that employees who trust their leaders are more likely to be engaged, committed, and motivated, which can result in higher productivity and reduced turnover rates (Dirks & Ferrin, 2002).

I had a leader who decided that in a combat operations, he would call my sergeant up and tell him a different mission before he then called me up. When I got the mission, and then relayed that to my team, my sergeant would argue that it wasn’t the mission. This went on for a while, putting our lives in danger, until we started figuring things out. My sergeant and I realized what was happening, before anyone got killed, and started to disregard that leader's orders and do it our way. Once that trust between my sergeant and I was restored, morale improved tremendously. The leader became irrelevant.

Leaders who uphold professional standards are also seen as role models, inspiring others to emulate their behavior and contribute to a positive workplace culture. I don’t know if you ever were told to be like someone, maybe an older sibling or another colleague. When you know that they are no better, or worse, than you are, it is hard to emulate them. We look up to people, leaders, and historical figures because they inspire us through their actions and professionalism. A person with a solid shoulder is reliable.

Leaders can also use professionalism to impact the culture of the organization. When leaders demonstrate respect, integrity, and fairness, they set a standard of behavior that permeates throughout the team. Professional leaders create an environment where employees feel valued, respected, and empowered to perform their best work (Tschannen-Moran, 2004). This, in turn, fosters a culture of accountability, collaboration, and high performance.

In contrast, leaders who fail to maintain professional standards can create a toxic work environment, where poor behavior, favoritism, and a lack of accountability undermine team morale and productivity. Professionalism, therefore, is not only beneficial to individual leaders but also essential to building a thriving organizational culture. Lack of standards at your workplace is the new standard.

Professionalism also allows more effective conflict resolution. Conflict is inevitable in any workplace, but professional leaders are adept at handling it with tact and objectivity. When disagreements arise, professional leaders approach conflicts with a problem-solving mindset rather than allowing emotions to escalate the situation (Rahim, 2011). They remain impartial, actively listen to all parties, and work towards a fair resolution that aligns with the organization’s values and goals. This level-headed approach to conflict resolution minimizes disruptions and helps maintain a positive and productive work environment. It takes competence to know how to resolve those conflicts.

Furthermore, professionalism in conflict resolution signals to employees that their concerns will be addressed with fairness and respect, which helps to build trust and reduce workplace tension. Leaders who exhibit professionalism in these moments show that they are capable of handling difficult situations with poise, which in turn strengthens their credibility and authority. Especially how professionalism allows for due process to resolve those concerns. Competent and professional leaders can direct appropriate actions to the proper ends.

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